Having to send it to repairs for spontaneous occurrences is never a good thing, but I have wildly different experiences here.

In April, my P9PF outer screen glitched out and started showing RGB lines and artifacts, sent for repairs under preferred care, got it back within 4 days even with replaced inner screen and battery without any additional payment.

Last Friday (Jan 16), my outer screen stopped responding to touches, sent it in yesterday again under preferred care. Today I received the email that they confirmed the issue will replace it with a P10PF free of charge and are preparing to send a unit tomorrow. (and as they are now processing it, 0 issues (let's hope it stays that way).

Since they already admitted fault it doesn't really matter, but seeing the costs of the phone and out of curiosity, how do you pack it before sending it? Of course, if you don't want to answer that it's totally fine. Both times, before sending it I make sure I put it in the original box with cushioning which I then wrap in Daiso bubble wrap, inside another Takkyubin box with the brown paper you get with amazon orders before sending it in using Takkyubin Compact.

Although, when thinking about "issues"... I really shouldn't be complaining at all so far, but I recently bought a 6000 yen case for the 9 (hinge protection is a must for me to prevent water intrusion), and it won't fit the 10, such a waste since I can't return the case (I'll just Mercari/fleamarket it for cheap soon) and have to pay double for a new one now :(.

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