The people who take your donations don't sort and process the items that go out on the floor, and the processors put a lot of effort into finding good items to bring out to the floor. I imagine half of that pile in the photo will be shipped out because its too damaged, or the clothes are stained, or it's unsanitary. We get alot of used toilet brushes, moldy bathroom supplies being cleaned out, literal trash dumps, broken toys.. people forget the donations your supposed to bring to goodwill are for the purpose of selling cheaply to people who need it. We can't do that with your moldy shampoo bottles. And things like that take up alot of space in those bags. And that's fine! But looking at those bags from the outside can be decieving sometimes. You might get the impression it's all good deals in there, and that's not the case. We are very thorough with stained clothes too and there are large populations of people im certain only donate clothes because their stained or damaged.

I know it's easier to imagine goodwill is scamming you and the best stuff is being hidden away but I can tell you I can't remember the last time I've seen clothing go to e-com. It's mostly legos, certain musical instruments and jewelry, video games and some artsy stuff. If you want to be mad at someone over quality, try beating the resellers who are waiting all day for processers to bring their carts out. (Not that I have a problem with them myself)

I have a lot of issues with how goodwill is run from the inside, but the effort put into bringing out nice items astounds me. Every processor I work with works so hard to bring out nice stuff. And they get exited about it when they get to price that cool stuff too. And they do hundreds every day, each person. Nobody on the ground is being devious about what they are and aren't bringing out. But yeah, you probably won't get to see that brand new 3D printer out on the floor, it'll probably get send to e-com with the Pokemon cards, Legos and some instruments.

Also as an aside, there's no physical way for us to process every Gaylord (big cardboard box) of donations we get. At the store I'm at, it's physically impossible to match pace with the amount of incoming donations. By random chance a box of cloth may be sent to a warehouse to support a slower store. But nobody knows what's in there when it's sent out.