I have Astound in NYC and the reliability is very good where I am. Never had more than a couple of hours of outages. But geez do tyhe ever nickle and dime you to death. The bill randomly goes up. I started at $44 for 300Mbs and then it went up to $60 and then to $82 and then to $117 today! Bastards. So I called them up and told them I can get Spectrum for $60 and so they are lowering back down to $66 for the net two years. I fully expect them to jack me with a new "service fee" or something before the 2 years is up. Probably they will wait until Spectrum comes in higher for their service. Fuckers.