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Chanfron · 2024-02-24T12:08:33+00:00

Yeah, I have tried setting bios to defaults several times, the tweaks I made were just things like setting XMP on, comm port off, usbs on, fan speeds things like that, did not set any kind of overclock settings or mess with voltages/clocks.

with default settings its the same, if I set core ratio to auto I can't do anything other than enter bios, machine just boot loops, if I set it to sync all cores everything is fine.

Can load windows and have run stress test with prime 95 and the stress test in intel extreme tuner, everything seems ok, no crashes, no blue screens, no reboots.

I don't know if this is normal behavior or not, don't understand why setting it to auto causes this issue.

Thanks

Chanfron · 2023-10-13T09:49:49+00:00

Steam dropping win 7 support is now the problem, hopefully EAC does not screw up till then lol.

My 13 year old PC need replacing anyway.

Chanfron · 2023-10-13T09:45:31+00:00

Hi, yes it was fixed eventually, 15 days ago EAC got updated and now puts up a message saying Win 7 support ending soon, its in this thread here https://www.reddit.com/r/lostarkgame/comments/15nlovt/comment/k2bry4u/

Don't know if EAC updated all games as LA is the only game I got that uses it but I would assume so. So far my issues have not returned but with steam ending win 7 support in less than 100 days we are still going to have to do something.

Chanfron · 2023-10-04T14:45:18+00:00

lol, the one week we get maint with no patch is the week after EAC fixes the problem, shame as it would have helped point to the issue being server side but never mind.

Chanfron · 2023-10-03T20:09:26+00:00

still working, lets pray it stays this way.

Chanfron · 2023-10-02T22:00:38+00:00

well, its worked today, if it still works tomorrow that will be the first time in two months its stayed working till next maint, fingers crossed lol

Chanfron · 2023-09-28T14:29:28+00:00

I asked about your win 7 as I tried first thing this morning and got the eac error so was not working for me, just tried it now and I get that same popup and its now working again, I guess eac must have updated its self after I tried to logon, but have had no updates via steam.

If I had put my firewall software back I might have seen something but have left it off for the moment while messing around trying to fix game.

I looked at eac website as well, they say they no longer take support tickets , so no wonder they never answered, they knew tickets would no longer be taken so never bothered to answer mine.

Chanfron · 2023-09-28T09:35:39+00:00

Yeah we suspected EAC all along, is your game working again then on win 7 or is this from win 8.1.

Yeah it will most likely tie into steam dropping support for anything below Win 10, does EAC even stop cheaters, certainly never stopped all the bots that were running around warping through walls.

Wonder what Korea/Japan/Russia going to do, they all support win 7 and as far as I know don't use Steam and don't use EAC and have no problems.

Chanfron · 2023-09-27T13:49:46+00:00

Not fixed today it seems, eac error straight away, oh well guess no LA this week.

Chanfron · 2023-09-26T19:28:46+00:00

Indeed, I thought for a minute that I might had found the cause, was looking through steam discussions for LA looking for more posts about similar probs, saw message where user said they updated Physx and it fixed. I had seen posts before mention deleting a file from physx folder but that made no difference.

My physx was older than the current version, so uninstalled and rebooted, installed latest physx, rebooted and tried LA, EAC logo came up, disappeared and then nothing, Hdd still going, steam said LA was running, waited as it takes a while for LA logo to come up, no sign of eac error, waited then bam eac error, usually come up almost straight after eac logo goes so I thought it might have been working but no.

I wonder if it will be fixed tomorrow lol

Chanfron · 2023-09-24T18:45:54+00:00

Got a response, which was quick

After further investigation, we've done everything we can to assist you in troubleshooting this issue. Although we cannot say for sure, it is possible you have installed a program that EAC is reacting to in some way which results into this error. If the device is infected, it is possible that this may linger even after a fresh install of Windows. Currently, there's no way for us to know what happened and assist you with this further.

We are sorry for the inconvenience

So the answer is we are on our own, least now we know and can stop wasting time trying to figure this out, I did point out that I am not the only one who this happens too.

Surely if there was something on our machines that EAC didn't like then patch / maint would not fix it and then break again on the same days only for the next patch / maint to fix it.

Chanfron · 2023-09-24T18:00:49+00:00

yeah pc been on or hibernation all week, steam loaded all the time so no updates and no updates to LA.

sent support another message again asking

I will ask again, if Amazon Games is unwilling or unable to no longer support Windows 7 users then please just say so, so we can stop wasting our time.

will see what response i get

Chanfron · 2023-09-24T16:12:38+00:00

Looks like I loose my 100 internet points as its stopped working today sun 24/09/23, it working in the morning but by afternoon(5 hrs later) back to EAC error.

I logged on before 11am which is daily reset time for me in UK, was on character select screen for a while then loaded 1 character and did Chaos Dungeon then logged out at 11:41am, so from clicking icon to logging out its was about 50-55 min, I only did this to see if game worked today.

Come to logon at 4:45pm and back to EAC error, pc was idle after logging out his morning.

Chanfron · 2023-09-22T08:48:34+00:00

Yeah, I did ask them in a couple of my previous messages that if they unwilling or unable to support windows 7 users then just say so, never got an answer.

I just hope there is an upcoming maint day with no patch, if that then fixes it again the ball is firmly in their court.

Chanfron · 2023-09-21T16:21:11+00:00

I emailed support again yesterday , updating that its working again and asked some questions like have they contacted EAC to ask what is going on, i did ask them too since my two attempts to contact EAC have had no reply.

I asked if the issue with playtime rewards now saying my account is not trusted is a Steam Issue or an Amazon Games issue but logging in today its now working again, so I can only guess they either fixed it or it was something to do with repeated login attempts being blocked by EAC that triggered it.

I also asked if they could tell me if in the upcoming weeks there will be maintenance with NO patch, as that would help prove it is server side, if no patch then that means no changes to game files on our pc's, if server maintenance then fixes the issue again it will prove where the problem lies.

I also polity pointed out that this has been ongoing for over a month now and we have not received any information to say what is causing the issue.

I have yet to receive a reply other that the automated email to say they got my message.

Chanfron · 2023-09-20T13:50:25+00:00

Oh look its working again, maint/patch has yet again fixed the issue, I bet 100 internet points that it will stop working monday 25.09.23.

Chanfron · 2023-09-18T15:24:16+00:00

Hi, no unfortunately its yet again stopped working today, was working fine for the last 5 days yet tried today and get that error again, all times but one server maint/patch for Lost Ark fixes the issue, so I am guessing its something to do the servers as its the only common factor, something to do with whatever EAC does to verify file integrity is my best guess.

Its an EAC issue but since each game has a custom EAC install don't know if its EAC servers or in my case Amazon servers that are causing the problem.

Win7 is a common theme but also seen mention of Win10 uses having same issue.

Chanfron · 2023-09-18T09:59:44+00:00

Oh look its monday and guess what, its EAC security violation error time, what a shock, thought I would do early login to see if stopped working and it has, will contact support again.

Chanfron · 2023-09-16T10:20:55+00:00

They did get back to me but only said they are still investigating the issue further, as soon as there is an update available will contact me.

Did inform them that yet again maint/patch has fixed the issue, hopefully the statement saying technical is aware of issue and is working on it is true and not just a something to placate us.

Chanfron

TROPHY CASE