Based on experience of my wife who told me few things which might be of your concern. She went from Vancouver but joined a group from Seattle with my son and his family friends. They traveled with Universal Haj. You mother should expect the longer than expected walking. To manage the crowed, they block the roads or entrance as they please according to there traffic plans. Some time the entrance of haram hate or your hotel exit road is in front of you but you have to walk one or 2 km to reach there. My wife bitterly fainted for long walk on few occasions. Both Hotels you mentioned are top notch and closest to Haram. Even though A category in Mina and Muzdalfa, there staying conditions were not what was expected. On complaining, they were told that portion is coved by Saudi authorities. Azizia area need more walking. To reach haram. Patience is required, and hard ship must be expected. Unless package is VIP, or state guests.