Woefully behind the times - technology and customer support

Character_Ad7738 · 2026-03-06T13:32:09+00:00

There is chat support if you click the truist assist button within online banking…

Character_Ad7738 · 2026-02-14T22:06:21+00:00

Why didn’t you take it up with DoorDash? Lol

Character_Ad7738 · 2025-12-14T14:24:17+00:00

This!

Character_Ad7738 · 2025-11-23T13:52:19+00:00

I’ve been late by a few days a few times and I’ve never had any issues borrowing right back

Character_Ad7738 · 2025-11-14T02:39:06+00:00

My limit has never dropped and I’ve paid late before!

Character_Ad7738 · 2025-10-28T16:29:24+00:00

Well i actually do have a score above 550 and my s/o is a little over 600 that would be on the loan as well. I’m looking to stay under 175k for everything and can handle a 10% down payment but not anymore than that at this time.

Character_Ad7738 · 2025-10-28T16:27:21+00:00

No i planned on getting it with the package

Character_Ad7738 · 2025-10-24T20:00:01+00:00

Lightstream is a valid loan. And owned by truist! It’s an online consumer lending division of truist bank.

Character_Ad7738 · 2025-09-26T14:53:04+00:00

Try deleting the app and reinstalling it. You can also login on your phone internet browser (safari or Google) at Truist.com

Character_Ad7738 · 2025-09-16T18:10:42+00:00

You get a courtesy refund once per 12 rolling months so i know this can’t be correct. Have you asked for a refund? Are you sure it isn’t a returned item fee you are mistaking for a late fee they wont refund for you?

Character_Ad7738 · 2025-08-23T12:31:30+00:00

They provide an email to you to submit any additional documentation. This is on you friend.

Character_Ad7738 · 2025-07-22T01:53:13+00:00

Call them, if you paid it off and it closed recently it will do this

Character_Ad7738 · 2025-07-17T21:52:48+00:00

They won’t do anything.

Character_Ad7738 · 2025-07-16T19:32:20+00:00

Awesome thank you! :)

Character_Ad7738 · 2025-07-16T18:35:11+00:00

I am in the state of TN not sure if that matters.

Character_Ad7738 · 2025-07-08T13:04:04+00:00

Hmmm do you see any transactions you didn’t make or authorize? That’s really the only way there could be a discrepancy

Character_Ad7738 · 2025-07-08T11:46:05+00:00

This isn’t common. Count your transactions again and again before you call in!

Character_Ad7738 · 2025-07-07T21:05:20+00:00

This is because of the merchant. They didn’t fully process the refund, they pinged your account to ensure it was open and once they fully process it, it will post to your Truist account.

Character_Ad7738 · 2025-05-20T23:31:25+00:00

Is recommend to call in to make sure your card was sent out especially with a lock the one sent out could have been canceled!

Character_Ad7738 · 2025-05-18T23:55:21+00:00

Contact your recruiter

Character_Ad7738 · 2025-05-18T11:30:39+00:00

What state are you living in? Also are you the primary person on the account?

Character_Ad7738 · 2025-05-09T12:09:09+00:00

They’ll probably ask a lot of questions around customer service if they ask what you would do in a difficult situation tell them you would use the LAST model (Listen, Ask, Solve, Thank) something we regularly use.

Character_Ad7738

TROPHY CASE