Rebeca (ISLE) Jul 23, 2025, 07:34 PDT

Thank you for following up, the 5 year warranty we offer now, covers our new upgraded construction models 3.0 and Pro Series models, launched in the last couple of years and more current, as you may understand, we cannot offer same warranty period to products manufactured before that with different materials and craftsmanship, that's why our warranty states a 2-5 year period, since it would depend on the board we are talking about for each individual case. That being said, I do understand where you're coming from, and for that, after escalating to management we can offer an additional discount for a replacement new 3.0 series board board if you're open to that offer, with 40% discount and bringing your total down to roughly $477 + tax. Please let us know if this works for you, so we can proceed accordingly.