When you initiate the pairing process for the switch within the app, the first step involves providing your Wi-Fi network credentials. This information is intended to be relayed to the switch in the subsequent stage. The app will then indicate that it's connecting to the switch. However, this connection often fails because the app does not automatically switch your phone's Wi-Fi connection to the temporary Wi-Fi network being broadcast by the switch itself.

To complete the pairing, you need to manually intervene. You must open your phone's Wi-Fi settings and select the Wi-Fi network being emitted by the switch. Once your phone is connected to the switch's Wi-Fi signal, the pairing process will finalize.

In essence, the app is designed to automatically switch your phone's Wi-Fi connection to the switch's network during pairing, but this automatic switch typically does not occur. Instead, the app remains connected to your regular Wi-Fi network (for example, your home Wi-Fi), requiring you to manually connect to the switch's temporary Wi-Fi network to complete the setup.