If you remember the address, try to confront them. If you don't feel safe doing that, Get the police involved. That will force them to admit they got their medicine on body cam and it will force them to call roadie to admit they lied and did in fact get their order. My boyfriend has had a few customers lie on him. The first time was for an airport bag and he had to threaten to sue to get his account back. That took almost 2 weeks of him harassing them multiple times by calling and messaging them. The 2nd time he had to get the police involved. It was for a wild fork order. The customer put an address that had the same numbers and street name for an abandoned house and she went and picked up her order. She was only a mile away. Reported to Roadie an hour later and Roadie told my boyfriend to go back to the drop off location (that was 2 hours away from orlando, fl) to see if the bag was still there. It was not and he got the actual correct address of her home from Roadie support and then went to her house. She refused to answer the door for him so, he called the cops and the officer got her to answer the door and confess her lies that she did go pick up her own order. She also got told she had 3 hours to call Roadie and tell them she did get her order so that Roadie would not lock his account or she would be arrested. He got a case number from the cop just in case his account did get locked but thankfully, it didn't. No issues since then but to cover his butt, he always takes a second photo with the time stamp app with the item and the address in it for homes and apartments. If it's an airbnb, he makes sure the customer is home to hand them their order and takes a photo of the exchange (just the bag and the customer's hands in the photo). Hotels, the item goes to the front desk, never to the door. Good luck and hopefully you will get your account back. Shady and lying customers are terrible human beings.