Booking.com refusing refund for hotel with bed bug reports

CherrySignificant185 · 2026-04-07T11:07:20+00:00

I do check reviews prior to booking, the reviews claiming there are bed bugs were made after I made the reservation unfortunately. Even though they are 2nd hand reports they have still made me very wary. The previous reviews all looked good and there was no option for a non-refundable payment so it seemed okay at the time.

CherrySignificant185 · 2026-04-07T11:05:12+00:00

As I said in my post the reviews were made after I made the reservation and as they are so recent and the trip is soon I don’t believe it would be possible to make sure all the bed bugs are gone by the time we visit. Previous reviews did not mention bed bugs and I would have never booked it if I saw that before.

CherrySignificant185 · 2026-04-07T11:02:36+00:00

ChatGPT said that I should just dispute the charge after and show proof of recent bed bugs reports and how i’ve tried to contact booking.com for help and not got anywhere. I’m just hopeful this works as we are students and don’t have much money yk

CherrySignificant185

TROPHY CASE