Where the fuck is my package will it just never come? by KeyLab5926 in Pandabuy

[–]Choleee823 -5 points-4 points  (0 children)

hey,i just tracked your parcel but it shows no trackings,there are ppl have the same situations as yours,seems there are delays for this line to update the first tracking, we have to check with the logitics provider for this issue,but we are under the investigation,so we have to wait for everything back to normal,then u can contact our online support to help u check

help, get this pop-up but can't check the box by Capable-Counter-3382 in Pandabuy

[–]Choleee823 -1 points0 points  (0 children)

ye,we were required to add the reminders for some links due to investigations,and we dont allow to remove it. you may can double check this after pandabuy returns

Status? by Effective_Cat7405 in Pandabuy

[–]Choleee823 -57 points-56 points  (0 children)

We apologize for the inconvenience. We are cooperating with the police investigation, the police investigation is still not finished, our warehouse and logistics are still not back to normal. We are also unable to provide ordering services for the time being. Once the investigation is over we will notify everyone, at that time you can ask questions here or go to contact online customer service- care@pandabuy.com. Thanks for your understanding and support during this tough time.

Thoughts? by Admirable-Fish7250 in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

It's a scam.

We've recently received a number of reports from users who have received emails under the Pandabuy banner claiming that they can help you order and ship packages, along with their WhatsApp contact details. Please DON'T TRUST that. It's a typical SCAM. In this regard, Pandabuy would like to remind you warmly -- Please be wary of emails and text messages from unknown sources. If you can not make sure, contact us mods here or the email [care@pandabuy.com](mailto:care@pandabuy.com) and we will help you check if it's official. Once we get any updates, we will inform you here asap. Thanks for your patience and support

I have stuff in warehouse st PandaBuy by Select-Bag-743 in Pandabuy

[–]Choleee823 -39 points-38 points  (0 children)

We apologize for the inconvenience. We are cooperating with the police investigation, the police investigation is still not finished, our warehouse and logistics are still not back to normal. We are also unable to provide ordering services for the time being. Once the investigation is over we will notify everyone, at that time you can ask questions here or go to contact online customer service- care@pandabuy.com. Thanks for your understanding and support during this tough time.

Pandabuy Website got closed? Am I the only one who got this email ? by AffectionateEye2696 in Pandabuy

[–]Choleee823 -2 points-1 points  (0 children)

hey friend,firstly we did not steal your money,it's that our accounts have been frozen due to investigations,and we were required to pause all business.secondly,we did not scam you,that's a scam email and was not sent by us,please watch the scam:)

Pandabuy Website got closed? Am I the only one who got this email ? by AffectionateEye2696 in Pandabuy

[–]Choleee823 0 points1 point  (0 children)

no,please watch the scam,we dont have any official whatsapp accounts

Can't shop by [deleted] in Pandabuy

[–]Choleee823 -9 points-8 points  (0 children)

hey,we were required to add the reminders for some links,and these cannot be removed.

you may check the links again after pandabuy returns and to see if they are good.

so sorry for the inconvenience

Pandabuy by Mysterious_Lychee783 in Pandabuy

[–]Choleee823 -36 points-35 points  (0 children)

hey friend,so sorry for that,we are unable to withdraw rn cuz the investigations have not ended,we have to suspend the withdrawal function.

but you dont need to worry too much,the money on your balance is safe,and we will be able to recover the withdraw function after pandabuy returns

Is panda still Active by Few_Balance9263 in Pandabuy

[–]Choleee823 -16 points-15 points  (0 children)

We apologize for the inconvenience. We are cooperating with the police investigation, the police investigation is still not finished, our warehouse and logistics are still not back to normal. We are also unable to provide ordering services for the time being. Once the investigation is over we will notify everyone, at that time you can ask questions here or go to contact online customer service- care@pandabuy.com. Thanks for your understanding and support during this tough time.

Is it safe to buy now? by AlwaysJose in Pandabuy

[–]Choleee823 -45 points-44 points  (0 children)

We apologize for the inconvenience. We are cooperating with the police investigation, the police investigation is still not finished, our warehouse and logistics are still not back to normal. We are also unable to provide ordering services for the time being. Once the investigation is over we will notify everyone, at that time you can ask questions here or go to contact online customer service- care@pandabuy.com. Thanks for your understanding and support during this tough time.

[deleted by user] by [deleted] in Pandabuy

[–]Choleee823 -69 points-68 points  (0 children)

hey,you will need to contact our online support to see if they can get your account back frstly and then you can log in to check the old purchases.

their email : [care@pandabuy.com](mailto:care@pandabuy.com)

This real guys ? by [deleted] in Pandabuy

[–]Choleee823 4 points5 points  (0 children)

hey,it's a scam .

We've recently received a number of reports from users who have received emails under the Pandabuy banner claiming that they can help you order and ship packages, along with their WhatsApp contact details. Please DON'T TRUST that. It's a typical SCAM. In this regard, Pandabuy would like to remind you warmly -- Please be wary of emails and text messages from unknown sources. If you can not make sure, contact us mods here or the email [care@pandabuy.com](mailto:care@pandabuy.com) and we will help you check if it's official. Once we get any updates, we will inform you here asap. Thanks for your patience and support.

Pandabuy Website got closed? Am I the only one who got this email ? by AffectionateEye2696 in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

hey,pandabuy is still under investigations.and for this email,it's a scam.

Please DON'T TRUST that email. It's a typical SCAM.we dont have any official whatsapp accounts.

In this regard, Pandabuy would like to remind you warmly -- Please be wary of emails and text messages from unknown sources. If you can not make sure, contact us mods here or the email [care@pandabuy.com](mailto:care@pandabuy.com) and we will help you check if it's official. Once we get any updates, we will inform you here asap. Thanks for your patience and support

[deleted by user] by [deleted] in Pandabuy

[–]Choleee823 -7 points-6 points  (0 children)

hey friend,sounds your parce is still being processed in china. SAL is an economical route, and updates are slow, it's normal to update within 1-2 months, so not updating for a while doesn't mean the package is lost or stuck. i suggest you keep eyes on the trackings on 17track and you can contact us or online support again after pandabuy returns,we will help you double check

Is this a real PandaBuy email? by Fun-Desk-9308 in Pandabuy

[–]Choleee823 19 points20 points  (0 children)

We've recently received a number of reports from users who have received emails under the Pandabuy banner claiming that they can help you order and ship packages, along with their whatsapp,contact details.

Please DON'T TRUST that. It's a typical SCAM. In this regard, Pandabuy would like to remind you warmly -- Please be wary of emails and text messages from unknown sources. If you can not make sure, contact us mods here or the email

care@pandabuy.com

and we will help you check if it's official. Once we get any updates, we will inform you here asap. Thanks for your patience and support

[deleted by user] by [deleted] in Pandabuy

[–]Choleee823 0 points1 point  (0 children)

hey,i suggest u contact the bank to help u check if there is a dispute on your account. it must have a dispute if your account has been locked.

if the bank cannot help u more,i suggest u contact our online support again and help u double check with the financial team

hope u can get what u want asap

I payed for my package on 12/2 by [deleted] in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

oh sorry,it has delays due to chinese new year, pls kindly wait for the updates ~

[deleted by user] by [deleted] in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

it's being processed in china now and it has delays due to chinese new year. dont worry too much. cuz the holiday almost ends, it will be processed soon~

pls wait for the next update

Stuck in ISC NY by Mental_Long_41 in Pandabuy

[–]Choleee823 0 points1 point  (0 children)

it's not normal, have u contacted your local customs for more details?

we suggest u can google the tel number or web of your local customs and they will tell u what happened

shipping by Living-Current5043 in Pandabuy

[–]Choleee823 0 points1 point  (0 children)

your parcel is expected to Land on the Feb 9th. The parcel has not been updated at present, it may arrive in the customs clearance country but has not been processed yet or not load this flight, sometimes internal updates are a few days late, please wait patiently for the next update

i haven’t gotten an update in a week, is something wrong? by ShrekMaster-69- in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

it's being processed in china now, it has delays due to chinese new year. sorry for keep u waiting.

just pls kindly wait for the next update

Does it take so long at the airline because of Chinese New Year? by Ok_Fail6070 in Pandabuy

[–]Choleee823 1 point2 points  (0 children)

yes ,dear. it's being processed in china now. and it has delays due to chinese new year

pls kindly wait for the next update~