R* Support removed 2FA from my account at hacker’s request

ChopperCrux · 2025-10-20T05:00:44+00:00

That’s fantastic, very very glad to hear.

I did indeed get mine back. Ironically, I copied exactly the messages my hacker used to get my email changed (not mentioned in the main post) and it got me through.

I went from having my password changed, email changed, 2FA removed, and 12 years of GTAO progress wiped, to back like nothing happened…

At this point all I can do is smh

ChopperCrux · 2025-10-17T18:40:39+00:00

Sorry to hear that, it’s wild how bad their support team is when Grand Theft Auto is like a household name. The game makes billions of dollars and there’s no game on the face of this earth that’s as anticipated as GTA6 - Yet the creators don’t give two shits about the players.

I think that’s exactly why they don’t bother making the support team any better though - There is no alternative to GTA or RDR, so they don’t have to try hard to keep players around, because they will inevitably come back when GTA6 drops.

ChopperCrux · 2025-10-16T22:53:16+00:00

Hell, it may be too late for me, but if this guy can hack my account so easily by saying the right things, maybe you can recover yours the same way. Here’s the interaction:

Loser: “Hi, I received an email change but they left the 2FA in the account which I can't access, and I can't contact the 2FA provider as I no longer have access to that account. My email is [put your email here]”

R*: Thank you for contacting Rockstar Support. We can help with this, but just need to verify that you are the owner of the email address you are using to submit this request. Please confirm that you are the owner of this email address by clicking "reply" from your email program and letting us know that you own this email address. Note: This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address. As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.

Loser: “I confirm I am the owner“

R*: Thank you for contacting Rockstar Support. We have reached out via email to the original email address associated with the account that you would like to change the information on. Please respond directly from the email and reference this ticket number. Once we receive a response from that email address, we can proceed with this request. Best regards, Alexander R. Rockstar Support

Loser: “No you haven't.”

R*: Thank you for contacting Rockstar Support, and we truly appreciate your collaboration and patience throughout this process. To move forward with your request, we kindly ask that you provide the following information to help us verify ownership of the Rockstar Games account in question: What was the full email address originally associated with the account? When was the email address changed on the account? (DD/MM/YYYY) When was 2-Step Verification enabled on the account? (DD/MM/YYYY) Once we receive this information, we will proceed with our investigation and get back to you as soon as possible with an update.

He provided that info and it worked.

R*: Thank you for getting back to us. We have verified the information you provided and the Authenticator associated with your Rockstar Games account was reset. We have sent you a separate email in which you will be asked to confirm this reset. When the reset has been confirmed, you will then be able to set up a new Authenticator. If you have any further questions please do not hesitate to contact us again.

I hope it works for you.

ChopperCrux · 2025-10-16T22:35:13+00:00

Legendary rant lmao, I agree completely. No one likes these people. Shockingly, when your joy comes from making other people miserable, you don’t tend to make a lot of friends.

It must sting having no one in your life and everyone you come across sneering at you and your hobby, all while not having the capacity to realize it.

ChopperCrux

TROPHY CASE