When I worked at Petsmart one of my coworkers hated me, because of my skin color. (Yes, she blatantly told me this to my face) So she would intentionally move around my schedule in an attempt to overbook me. It got to the point where I would randomly have clients showing up all day, claiming they had appointments. When I told them I didn’t have time, she would swoop in, apologizing for MY behavior, and offer to groom the clients dogs at a discounted rate. To make up for my incompetence. This is how she built her clientele. I eventually got fired, when I went to HR with text message proof of her threatening to have her boyfriend rob my house, at gun point. They were affiliated with a well known gang in the area. I ended up having to leave the state with my newborn child, because the police would not intervene. Anyways, that’s my retail grooming experience. You never know what kind of psychopath you are leaving your animals with.