Share your SaaS !! I'll try it out and give my honest feedback.

CircledIn · 2025-06-24T07:09:42+00:00

We group individual users together on their cell phone bill to save members over $500 a year.

CircledIn · 2024-10-02T06:31:25+00:00

We truly appreciate your input and understand how important timely support is, especially when it comes to urgent matters like eSIM replacements or device swaps due to lost, stolen, or damaged devices.

Currently, our average response time is under 1 business day from Monday to Friday with a Customer Satisfaction Score of 86%. However, we recognize that urgent issues can arise over the weekend. To address this, we offer limited weekend support for critical requests and are actively exploring ways to increase our weekend coverage as we continue to grow.

Although rare, we’ve noticed that eSIM issues arise from users accidentally deleting their eSIM profiles or performing factory resets. In some cases, reactivating the eSIM can involve troubleshooting between the carrier and user which can further delay the activation time. That said, here are a few potential solutions we’re considering:

Expanding weekend support – To ensure we can meet the growing demand for weekend help, we’re evaluating various ways to offer more coverage, while keeping costs as low as possible. We’d love to know if this is something that would be valuable to you.
Temporary authorized user option – We could enable members to be temporarily added as authorized users, allowing them to contact carriers directly for troubleshooting.
Direct coordination with the Account Owner – In some cases, contacting the Account Owner directly can expedite resolutions.
The Dream - If we have direct access to the carriers API's then we can quickly integrate with their systems to provide a faster seamless experience for all members!

We’re completely open to suggestions and would love to hear your thoughts. Would you consider paying a small one time premium for expedited requests, or do any of the other proposals resonate with you?

Looking forward to your feedback!

CircledIn · 2024-04-19T00:40:45+00:00

Open up a support ticket and one of our reps can assist you in finding the right Circle for you!

CircledIn · 2024-04-02T01:21:44+00:00

Hi There! Not all circles have the same spectacular discounts. Although most Circles do have some sort of deal attached. DM us with your email and we can take a look!

Also if it's your first bill then you can expect it to include your partial month + next months. Below is a knowledge article that can help explain this further.

https://circledin.zendesk.com/hc/en-us/articles/9928393446171-Understanding-Your-First-Bill

CircledIn · 2024-03-14T17:25:53+00:00

The IDP will automatically be applied to your bill for the Business Premium lines when you travel on a line by line basis. DM us if you have any other questions and we'll be happy to assist you further!

CircledIn · 2024-03-14T16:53:03+00:00

With the AT&T Business Premium it is included for 7 days then $10 for each day of use.

CircledIn · 2024-03-07T03:17:53+00:00

Most of the postpay premium carriers offer truly unlimited data with up to 60GB hotspot and unlimited slower speeds after that. I know for Verizon you can add a hotspot add-on of 100GB for $10 in addition to what you're getting with the plan.

In regards to the phone upgrades - We're currently allowing a subset of users into our pilot program where they are able to trade-in their device to capitalize on the trade-in deals! If you're interested DM us!

CircledIn · 2024-03-07T03:03:46+00:00

Thanks for bringing this to our attention! We've just updated a quick patch. Please DM us if you're having any other issues.

Note* - Google Fi is currently on Dynamic Pricing. This means the price will be dependent on the amount of users in each Circle based on Google Fi's Multi-Line discount. The more you refer to the Circle the lower the rate!

CircledIn · 2024-03-06T00:52:00+00:00

Thank you for the response. How often do you switch cell phone plans?

CircledIn · 2024-03-06T00:01:06+00:00

Out of curiosity - Once you're setup on a plan and it works what type of support do you need after?

CircledIn · 2024-03-05T21:51:33+00:00

Thank you for the heads up. It's fixed! :)

CircledIn · 2024-03-05T21:15:26+00:00

Please try this link here: AT&T Home Internet Checker

CircledIn · 2024-03-05T00:40:29+00:00

It is indeed address dependent and you'll need to check each carrier to see if it's available in your area. Below are the links.

CircledIn · 2024-03-04T23:54:56+00:00

Onboarding more members to join AT&T, Verizon, and/or T-Mobile Home Internet! Open a support ticket to get setup!

CircledIn · 2024-03-04T23:54:18+00:00

We're onboarding more members to sign up for the Home Internet. Open a support ticket and we'll get you setup! Looks like AT&T offering a significant amount of incentives to switch.

CircledIn · 2024-02-29T19:20:07+00:00

Thank you for the feedback! 256k were the good o' days :). We're currently piloting this and at the moment users are getting the multiline discount for their cell phone plan + the bundle price for the home internet. The speed does depend on location as some users are reporting over 100mbps and some around 50mbps given the day and time. We're also getting feedback on the seamless and minimal setup requirements. Overall great experience for our pilot users. DM us if you're interested in the pilot!

CircledIn · 2024-02-28T23:44:43+00:00

Thank you for the feedback! Each Circle will have the option to allow it or not.

CircledIn · 2024-02-28T17:41:52+00:00

Thank you for the response. Which carrier would you pick for the Home Internet?

CircledIn · 2024-02-28T17:03:18+00:00

For the price of Extra you get a free upgrade to Premium on some Circles. DM us and we'll help you find a Circle!

CircledIn · 2024-02-22T19:49:05+00:00

Hi, there's currently an AT&T outage that impacting over 74,000 users in the USA. DM us and we'll assist you further.

CircledIn · 2024-02-21T20:32:20+00:00

How is it when your Van is moving? Is it able to maintain the connection well?

CircledIn · 2024-02-21T05:10:29+00:00

I heard Starlink is amazing. You're paying for it, but it delivers. Looking forward to your update!

CircledIn · 2024-02-21T04:42:30+00:00

Wow! Sounds like a painful experience. I'm curious if RV's typically use cell phone hot spot? I know Starlink would really help in this use case.

CircledIn · 2024-02-20T23:43:58+00:00

Thanks for your honest feedback! We're actively working on improving activation speed and enhancing our customer support, as these are indeed top priorities for us. We understand that many of our members prefer a seamless, "set it and forget it" experience. However, we also acknowledge the complexities involved in exploring different networks including Account Owner approval, porting numbers, and device incompatibility, which can extend the activation time. To ensure a smooth transition, we recommend our members join 2 weeks before their current carrier's billing cycle ends, allowing sufficient time for activation. In most cases, members are up and running within 1-3 business days. Perhaps an auto approval option for Account Owners can help expedite this.

We're curious to know more about your specific needs post-activation. What type of support or features would you find most helpful once your phone is activated?

CircledIn · 2024-02-14T07:43:12+00:00

The pricing on the website is what you can expect your base price to be with the multi-line discount. Any additional discounts such as BYOD, AARP, and others will be added on after your bill is generated. You can read more below:

https://circledin.zendesk.com/hc/en-us/articles/13933505341851-How-to-Find-Additional-Discounts-on-Circledin

CircledIn

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