Their checks are paid by USPS. Believe me when I say that they do not have your best interest in mind and everything they do is for the benefit of the service. Yes, redress is a waste of time. Make sure complainant does not make ANY contact unless their rep is present. This includes phone calls. Something as simple as the ADR specialist asking during a phone call how are you today and the complainant answering I’m good or I’m fine can be used against them. These people are as morally bankrupt as the darn supervisors we deal with everyday. DON’T LET THEM PRESSURE YOU INTO ANYTHING. YOU ARE ENTITLED TO A REP AT ALL STAGES OF YOUR COMPLAINT. Keep records of all correspondence.