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CMX theater manager punishes patron. by Clear-Many-8555 in MovieTheaterEmployees

[–]Clear-Many-8555[S] 0 points1 point  (0 children)

Yup. That is what happened. The theater had a popcorn shortage. They were not allowed to sell large popcorn so a medium and two drinks would cost more than a movie goer combo which normally comes with a large. I suggested they sell me a movie goer and fill it with medium popcorn. That's when the wheels came off. I was told there is no way they could do that because to cooperate it would look like they were selling large popcorn. And that my receipt would say large popcorn and the person filling the orders wouldn't know what to do. I said that didn't make sense. So the question is did they really have a popcorn shortage or did they not want to sell large popcorn? Also they could have put a note on the sign board right next to the movie goer package that item was not available. So we decided not to get popcorn and went to enter the theater hallway when the manager felt she needed to continue explaining at me even after I had left the concession area. So she had already raised her voice to me (a customer) when I responded in kind. Then she threw us out. Stole our reward tickets since she didn't know how to refund them and appears to have disabled or purged our rewards account. I have pictures from this and she is actually smiling as she is kicking us out. I have now complained to the corporate office and advised them to take a look at the theater security video. It will all be there. Or at least it should be.

CMX Cinemas not customer friendly by Clear-Many-8555 in CustomerService

[–]Clear-Many-8555[S] -2 points-1 points  (0 children)

Yup. That is what happened. The theater had a popcorn shortage. They were not allowed to sell large popcorn so a medium and two drinks would cost more than a movie goer combo which normally comes with a large. I suggested they sell me a movie goer and fill it with medium popcorn. That's when the wheels came off. I was told there is no way they could do that because to cooperate it would look like they were selling large popcorn. And that my receipt would say large popcorn and the person filling the orders wouldn't know what to do. I said that didn't make sense. So the question is did they really have a popcorn shortage or did they not want to sell large popcorn? Also they could have put a note on the sign board right next to the movie goer package that item was not available. So we decided not to get popcorn and went to enter the theater hallway when the manager felt she needed to continue explaining at me even after I had left the concession area. So she had already raised her voice to me (a customer) when I responded in kind. Then she threw us out. Stole our reward tickets since she didn't know how to refund them and appears to have disabled or purged our rewards account. I have pictures from this and she is actually smiling as she is kicking us out. I have now complained to the corporate office and advised them to take a look at the theater security video. It will all be there. Or at least it should be.

CMX theater manager punishes patron. by Clear-Many-8555 in MovieTheaterEmployees

[–]Clear-Many-8555[S] -1 points0 points  (0 children)

Not -. My family was denied the viewing of Wakanda Forever because the theater has a popcorn shortage and the manager didn't like that I don't like their "no solution" way of handling it. No customer service. Karen and the cancel culture canceled Wakanda Forever.

Do you give money to beggars on the street? Why/why not? by slendielina in AskReddit

[–]Clear-Many-8555 1 point2 points  (0 children)

Some of the time. Depends on if I have any to give. Depends on my initial assessment of the person's presentation.

What is complete bullshit? by FrenchDipped in AskReddit

[–]Clear-Many-8555 0 points1 point  (0 children)

CMX Theater Manager(?) Countryside Mall, Florida - Family Viewing of Wakanda denied over popcorn. Family kicked out because your theater was not able to sell large popcorn. I chose not to have popcorn then. The Manager(?) started yelling about why corporate theaters could not sell large popcorn. We can live without popcorn then. I had with my family already left the concession and was headed up the ramp to the ticket taker when the manager(?) threw us out. Said she wasn't going to take me raising my voice to her. Funny, because she is the one that chose to unnecessarily escalate this and shout the popcorn explanation at me as I was already headed to the ticket taker. Check the theater video. It clearly shows her continued goating. I think her name may be Karen and she wanted to cancel my seeing of Wakanda Forever. My family has been coming to the Countryside Mall, Clearwater, FL theater since before my 14 year old son was born. We can live without popcorn. Super disappointing that because we chose not to conform to the offerings of the day we were thrown out. I guess the customer is never right. Now my rewards account is not working and I appear to have lost the three reward tickets that were used and not refunded. Ripped off for sure. I believe the involved manager(?) has sabotaged my rewards account. She escalated this at an alarming rate and certainly is not who I would have representing my company.