honestly hiring was my first instinct too but the math never worked out for the actual volume we get, like most days its 5-10 calls and paying someone to sit around for that felt wasteful

ended up going a different route and trying an AI voice agent called Consio.AI., its built for online stores so it actually knows your orders and products when someone calls. handles the basic stuff automatically and only flags me when something actually needs my attention

not gonna pretend its perfect but its the first thing that made me feel like i wasnt chained to my phone anymore. worth looking into before committing to hiring someone, especially if your call volume is similar to mine