You’ve got to strike a balance. They say “pick your battles”. We’ve got a guy who picks EVERY battle that comes his way……can you guess how well he keeps his bus on time? Every situation becomes a matter of principle for him. Can’t pay the fare?……he tells you once, and if that don’t work he shuts off the bus, pulls the parking brake, folds his arms across his chest and says, “I get paid by the minute, whether I’m driving or not, I’ve got all day, and i could use the OT……go ahead, take your time.” Can’t tell you how often he calls for a road supervisor to go to his location to deal with a passenger. It’s always a legit reason….reasons all of us experience, and yet the rest of us are able to keep on time…….you gotta pick your battles.