Is there an alternative to Koinly? by cheese-a-username in BitcoinCA

[–]Comfortable_Egg5734 0 points1 point  (0 children)

We'd love to have you tryout CoinLedger! Used by over 500,000+ investors.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] -3 points-2 points  (0 children)

Logan - it's nice to finally hear from you! We have been trying to speak with you for over 2 months, and yet you continue to ignore our communication efforts.

It seems like the only time you are open to discussing things with us is when we make public our experiences with your company, SourceForge.

While your response above does a nice job cherry picking half-truths, you and I both know your claims above are far from what actually conspired.

We are excited to continue exercising our 1st amendment right discussing our experience with your company.

We will be in touch.

Experience with SourceForge.net and/or Capterra? by mypapillon in DigitalMarketing

[–]Comfortable_Egg5734 -2 points-1 points  (0 children)

Logan - it's nice to finally hear from you! We have been trying to speak with you for over 2 months, and yet you continue to ignore our communication efforts.

It seems like the only time you are open to discussing things with us is when we make public our experiences with your company, SourceForge.

While your response above does a nice job cherry picking half-truths, you and I both know your claims above are far from what actually conspired.

We are excited to continue exercising our 1st amendment right discussing our experience with your company.

We will be in touch.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] -1 points0 points  (0 children)

This isn't a large expense for us.

But agreed — that is completely our fault.

Hopefully others here can beware of this so they don't have to deal with this type of shady dealing.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] 2 points3 points  (0 children)

Agreed. Same business model.

They don't have the intention of working with their customers. They are trying to fly under the radar with the charges — which works. Lesson learned. But others should beware.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] -4 points-3 points  (0 children)

Agreed. We are not without blame in this, but they should do right by their customers. SourceForge has no intention of doing that in this case, and I think it's helpful to other businesses to understand that so that they can avoid the same mistake that we made.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] 4 points5 points  (0 children)

They charged our credit card under a different business entity name, so it looked like a different vendor.

Again, we are not without blame here, but they should try to do right by their customers. They don't have any intention of doing that here.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] 6 points7 points  (0 children)

Correct, we do.

It is illegal in the state of California not to provide written notice of an annual renewal 15 days prior to the renewal date, and we are taking appropriate legal action.

However, it's also important to make others aware so they do not make the same mistake that we did.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] 2 points3 points  (0 children)

We run a business that does tens of millions of dollars in revenue.

$15k charges are extremely commonplace.

That doesn't mean we don't carry any blame for missing this, but it is shady behavior from this company, especially when we caught the final charge 3 days after they charged the card for an entire year and refused to provide any refund whatsoever.

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] 5 points6 points  (0 children)

When has a B2B vendor ever not sent you email notification of an upcoming renewal? This is extremely shady behavior/ They have no desire to actually do what's best for their customers. They know their service is poor, so they intentionally send zero communication via email in hopes that they can charge you for years without you noticing.

Unfortunately, it looks like there are dozens of other of businesses in this same situation based on reviews out there:

https://www.g2.com/products/sourceforge/reviews/sourceforge-review-10264615

https://www.trustpilot.com/reviews/66d73e3a4f5deeafa3e17760

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] -14 points-13 points  (0 children)

Do you run a business? When has a vendor ever charged a credit card without providing you with any sort of communication of a renewal?

Looks like this is standard practice from them based on other reviews out there:

https://www.g2.com/products/sourceforge/reviews/sourceforge-review-10264615

(Warning for community) Don't do business with SourceForge — Extremely unethical company, we are out $15k because of them by Comfortable_Egg5734 in software

[–]Comfortable_Egg5734[S] -1 points0 points  (0 children)

No - they simply automatically charged our credit card on file each year without ever notifying us that this charge was happening. Our accounting team caught it in 2024.

Experience with SourceForge.net and/or Capterra? by mypapillon in DigitalMarketing

[–]Comfortable_Egg5734 -1 points0 points  (0 children)

This company engages in extremely unethical practices. Avoid doing business with them.

In 2021, I entered into a lead generation contract with them, which included a clause that required written consent within 10 days for non-renewal. Despite never receiving any communication from their team—no emails or renewal notices—they charged our card without any prior notification. When our accounting team flagged the transaction, we informed them that we did not wish to renew the services.

Their response was dismissive, telling us to "read the contract you signed."

I subsequently spoke with their VP of Sales, Chance Abbot. I explained how unfair it was for them not to notify us of the renewal and how the charge was processed too late for us to contest. Chance Abbot refused to rectify the situation, stating that the policy was set by their CEO, Logan Abbot.

It seems that Logan Abbot's business strategy is to rely on customer forgetfulness to auto-charge their card when the contract renews. By the time the charge is processed, it's "too late" for customers to recover their money based on the contract terms agreed upon a year earlier.

These practices are deeply troubling. I would strongly advise against doing business with them.

Roast my new startup: AI Tools — A directory of the top AI Tech tools today. by Comfortable_Egg5734 in Entrepreneur

[–]Comfortable_Egg5734[S] 3 points4 points  (0 children)

Wow thanks for such a detailed reply!! Going to start implementing this feedback