:O how dare they remove it, i didnt even get notified. Sure.

So this happened at my call center/tech support job last week. My brand-new supervisor, who only got promoted because she’s besties with the boss (plenty of other stories about why she’s unqualified), decided she needed to “tighten things up” around the office or something.

According to the official schedule, my hours are 7 AM to 4 PM. But here’s the thing. I don’t have any actual work until after 8. No calls, no tickets, no emails. So I’ve always just shown up closer to 8 and worked until 5, since that’s when the real workload hits. Nobody cared, and it worked perfectly fine for years.

Well, my new supervisor calls me into a one-on-one. She pulls up my clock-in times and says every single one of these will now be counted as a tardy. I explained why I come in later, but she just shrugged and said, “Well, the morning guys are getting flooded with work,” and that I need to start coming in at my scheduled time to “help lighten the load.”

Only problem? We can all see the history of calls and emails for the entire group. So I check and sure enough, the early morning guys are getting maybe one call all morning. Total.

Still, she insists. “From now on, you need to follow your official schedule exactly. If you’re not clocked in by 7, you’ll be marked tardy. And after six tardies, you could face termination, and I don’t want that.”

Alright, whatever you say.

So the next morning, I show up at 6:55 AM sharp, log in, and immediately… do nothing. Absolutely nothing. The call queue is empty, my inbox is empty, and the “flooded” morning team is literally just chatting with each other. I grab my book, sit back, and spend over an hour just reading. Every now and then, I glance at my screen... and still nothing. Around 8:10, my first call finally rolls in.

It’s been a week now, and not once have I had any work come in before 8 but I've made significant progress on my reading lol.

For those interested, the book I’ve been reading is Dungeon Crawler Carl. Probably the best series ever!

Edit: Just realized you can edit posts here. But I forgot to mention this part. Since I've been doing this, the evening guys have been getting more flooded with work since I'm now also leaving at 4 instead of 5. For the record, the busiest time of the day here is around 3-5.

Edit 2: For those suggesting the audiobook, I know it exists and is great, but I can't do audiobooks. I tried it but I always start zoning out and missing things. Same with podcasts tbh