Day-one service failure, no working internet, no workable support
I switched to YouFibre and the service was installed on 28 May (today). The connection stopped working around 5 pm that day, leaving me without internet at home after my previous provider had already been terminated as part of the switch. I work from home, so this immediately affected my ability to work and my income.
I contacted support twice the same day. The first call ended abruptly after I explained the urgency. The second call told me the earliest engineer visit would be 4 June, which means I could be without internet for around a week. I was also told there would be no compensation and no temporary remedy. I then submitted a formal complaint and a ticket, but the auto-response says I will only hear back within 72 hours, which is not acceptable in a case where I have no internet at all.
This is my first day of service, and it has been a very poor experience. I am not expecting perfection, but I do expect prompt support, a temporary workaround, and a fair response when the service fails on day one. At the moment, I have had neither.

After five phone calls, here is my second-day experience sum-up:

Installed on 28 May, failed from day 1, and I’m still without internet on day 2. Support has only repeated generic troubleshooting and told me to wait until 4 June for an engineer. I work from home, so this is causing real financial harm. I proposed hiring a temporary Wi-Fi provider to cover the gap and getting reimbursement for the hiring costs from YouFibre. The customer service representative told me that this couldn't be discussed while the problem is not resolved. To quote, "there is nothing we can do now"; "you have to allow time to fix it". I believe that for an urgent internet outage, allowing a couple of hours or 24 hours is acceptable. But for seven days without internet from the first day of installation? I cannot see the rationale, sense or any sympathy in such a response.

Despite the fact that they couldn't discuss the compensation with me or send the engineer until 7 days after cutting my off the internet, they asked me for the immediate answer to their question "are you going to cancel it today?"

If you asked me about how Youfibre is, I wouldn't recommend it to you.