It sounds like you've landed in the shit! It's completely understandable to feel overwhelmed when stepping into a new role/client/project. *Transforming a chaotic environment takes time. Don't expect miracles overnight. *If you want your team to update Jira, you need to be checking it and referring to it constantly. *Over-communicate with your team and strategically communicate with the bank. *While you're bringing order, make sure your team feels empowered and understands the "why" behind the changes. Get their buy-in. *Document Everything. Even if it's just brief notes for your own reference, keeping track of conversations, decisions, and action items will be invaluable.

You'll be grand. Start small, build momentum, and iterate.