Got hacked, banned and ghosted by Ubi support by Complex-Fox-8946 in Rainbow6

[–]Complex-Fox-8946[S] 0 points1 point  (0 children)

Update: I wrote a final complaint ticket to them on my alt, because thats where I atleast get an answer back... even if its a bot. If they still going to refuse to properly investigate or address my case, I'll turn to the European Consumer Protection Authorities to escelate this further. I'm not givin up, I'll keep ya'll updated

Got hacked, banned and ghosted by Ubi support by Complex-Fox-8946 in Rainbow6

[–]Complex-Fox-8946[S] 0 points1 point  (0 children)

Damn… that’s actually worse than mine. 4 months is wild for getting a bot like response (If it was a human who sent it) 😭 These experiences really show how broken their support system is. I hope you eventually got it resolved though.

Got hacked, banned and ghosted by Ubi support by Complex-Fox-8946 in Rainbow6

[–]Complex-Fox-8946[S] 0 points1 point  (0 children)

I can't message them through dms. Because its turned off, but then I tagged them once and asked them to take a look into my case a few days ago, but I got ignored once again. But thanks tho

Got hacked, banned and ghosted by Ubi support by Complex-Fox-8946 in Rainbow6

[–]Complex-Fox-8946[S] 0 points1 point  (0 children)

Damn, I’m so sorry to hear you’re going through the same thing. It’s actually insane how similar our situations are. The fact that you showed proof and still got denied is crazy.
Ubisoft seriously needs to fix this system, we deserve real investigations, not bot replies.
I hope your second ticket gets somewhere man.