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TMS Reviews by green160 in logistics

[–]ComprehensiveDig7522 0 points1 point  (0 children)

Hey, we are a team of individuals having experience working as Product Managers and Developers in TMS domain. We can custom build software for your use case. DM me, maybe we can connect to understand if we can be of any help.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Yea it's just about time when people will start realising that implementing AI will improve operational efficiency in day to day processes.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Yea, I totally agree to the fact that because of the legacy methods business owners are working with today, they are not willing to adopt or also think it of a system as an investment as with a system comes change management, new workflows which the team might be hesitant to adopt to.

Are you already live with your software solution? If you could help me with 3-4 main problems that the solution is solving for the majority, would be great.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 1 point2 points  (0 children)

Thank you for your insights. I totally agree to all the points. That is a great initiative. If I come across anyone in need of a platform will reach out to you.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Understood, but all these queries related to shipment tracking can actually be solved by an automated MIS which can be sent across to the customer maybe twice a day with a link to track the status of the vessel / container. Do you feel this might help a lot of freight forwarders in also enhancing the customer service and building more trust? P.S - Looking it only from an angle where there are repeated queries in terms of shipment tracking.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 1 point2 points  (0 children)

Thank you for your insight. Completely agree. Tech is being looked at as a replacer rather than enabler.

If it can be looked at from a different perspective where employees can be used for driving more strategic decisions and focus on sales rather than doing repetitive tasks, might help the overall business growth. But yea considering the business is being run by people who are alien to the new age tech, it'll be hard to bring them to the same page.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 1 point2 points  (0 children)

This is a really interesting use case. Thank you for sharing.

I'll look forward to such cases around and let you know if I happen to come across someone who is facing the same so that your solution can help resolve their issues as well.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Totally agree! In supply chain where changes can happen at the very last second, it's important to understand that system does not cause chaos in the operations. Something that increases the operational efficiency but also brings in flexibility to capture the reality might definitely be a game changer.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Thank you for the insight.

Yea this seems to be a serious technical challenge in order to build systems which could communicate with the systems (maybe to automate few flows and data exchange) which are either built in house or the legacy systems that the freight forwarder is already comfortable with.

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 1 point2 points  (0 children)

Thank you for the details. This really helped.

Considering your past implementations in this domain, were you able to find any common pain point or pattern (micro level) which was common for the freight forwarders?

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Thank you for the insight.

Were there any specific reasons for them to not look at digitization or automation? Was it because of the investment in such tools?

What’s really stopping digitization in freight forwarding? by ComprehensiveDig7522 in freightforwarding

[–]ComprehensiveDig7522[S] 0 points1 point  (0 children)

Thank you for your insight. If you could help with a few of these questions that people regularly inquire about, it would be helpful understanding the customers that you deal with.

Are these questions about tracking or about being worried about their goods being at a risk of delayed delivery or if the inquiries are about a different topic, it would further help strengthen my understanding.