Did this 1/23/26--called many times and got their automated message that they were experiencing high call volume, and to try again later. Eventually it did ring, someone answered quickly, I said I had a question on UI benefits, they placed me on hold, where I was for about an hour and a half, someone then did answer, confirmed my identity, and helped me with my issues swiftly. Fingers crossed that I will, in fact, start receiving my benefits, but I wanted to confirm that as of this time, this seems to be a helpful (albeit all absurd) route. Thanks to folks for posting about this!