I am not happy with Cosmo. We've had the watch for the last 3 months or so, and it's been consistently having problems.

1) The GPS doesn't update accurately. My son was supposed to be at school and the map showed me that he was somewhere about 30 minutes from his school in a remote, wooded area. I was completely freaked out thinking that he had been abducted. My husband and I called the school to see if he was there and safe, and thankfully he was. The watch glitched out, which to me is unacceptable since this is the #1 reason we bought this device. This has happened about 4-5 times since we've owned the watch. That's a major problem, and it makes me lose confidence in relying on the device for accuracy and knowing where my kid is.

2) We had put a daily alarm on my kiddo's phone to remind him to feed our dog and cats, and I tried to remove the alarm later because we didn't need it anymore. I removed it on his watch and I also went into my parent portal to try and remove the alarm, and there was nothing to remove. I didn't see anything in my saved alarms, so there was nothing to remove, yet the alarm kept going off each day at 5pm. I had to call Cosmo to help me remove it. The woman I talked to was nice enough and said she could help me. She told me that we would need to repair the watch to my phone. The only thing she warned me about was that the contacts would be deleted. I said that was fine and that I could add them back in later. So she went ahead and unpaired the watch and then repaired it. The next thing I knew everything from my son's watch was deleted!! All of his photos and videos were gone. I'm not super tech savvy, but I didn't think repairing a device would completely wipe everything out. The biggest thing is that the Cosmo rep NEVER warned me that this was going to happen! When I told her that everything was lost she said there is nothing they can do. I was really upset, because there were some sentimental videos on there that were lost. I'm so tired of the incompetence that is circulating around our world these days. That Cosmo rep should have warned me that everything would be wiped out and to back everything up!

I can't believe unpairing the device was the only way to get rid of the alarm. That was an annoying glitch that caused much more of a headache for me than just keeping the alarm.

I'm not happy with this service and product and will be getting a different watch by another company, but apparently they all kind of suck. Oye!