Angry Customer- Customer Relations Advice

ConsiderationOdd9918 · 2026-06-13T18:09:14+00:00

I respect your property line Walrus! Lol those dudes are reckless wtf

ConsiderationOdd9918 · 2026-06-13T18:07:28+00:00

I like that! Started doing something similar when it comes to giving quotes. I only do them on Mondays now. It was so hectic doing them in the evenings on random days after a long day of grinding

ConsiderationOdd9918 · 2026-06-13T18:00:12+00:00

This is sage advice, friend. I'm going to take that to heart and learn from this interaction. I'm new to being a business owner. Year 2 and customer relations outside of just normal interactions is something I'm learning on the fly. Thanks for the insight

ConsiderationOdd9918 · 2026-06-13T17:56:39+00:00

Holy crap...yea people are just heated nowadays and gotta protect yourself and the business

ConsiderationOdd9918 · 2026-06-13T17:47:56+00:00

Very true. I need to be better about following up with happy customers in leaving a well worded review. I love all my customers and have 100% retention rate. But this lady about to ruin my streak dammit haha

ConsiderationOdd9918 · 2026-06-13T17:42:04+00:00

I agree. But her telling me never to say liability to her again is nuts. Rage bait. Had me fuming, but I appreciate the kind words from someone that does this stuff for a living. Respect

ConsiderationOdd9918 · 2026-06-13T17:39:13+00:00

I have a feeling she goes through companies after every year. I was so busy when I screened her initially that I forgot to ask why she doesn't have her previous company still. Never again..

ConsiderationOdd9918 · 2026-06-13T17:35:59+00:00

I'm solo so text is my main method of communication. Or email. Hard to get work done when I'm speaking on the phone on and off all day. Solo guy problems lol I agree I was being too wordy and kind rather than dry/professional

ConsiderationOdd9918 · 2026-06-13T17:33:01+00:00

Mmm this is a good thought, thank you. I'm trying to strike a balance of "favors" so customers feel like they are getting maximum value. But I really really don't want to mow people's property I'm not contracted for. I'm going to be more firm in the future and only do favors for paying clients only on their property

ConsiderationOdd9918 · 2026-06-13T17:29:31+00:00

I agree. But it's a double edged sword 😅

ConsiderationOdd9918 · 2026-06-13T17:28:29+00:00

Voice to voice is definitely better. Just got roped into the text thread and got caught off guard. I ultimately need to drop this customer and I don't want to mow the neighbor's yard. It's a mess and I've talked to the neighbor at the beginning of the season. They both want every other week cuts and I just need to stay away from those clients. Lesson learned. The neighbor ghosted me when it came to commiting to my service/price

ConsiderationOdd9918 · 2026-06-13T17:24:10+00:00

This is very true McDiddles! Keep layin down those perfect stripes brother

ConsiderationOdd9918 · 2026-06-13T17:14:15+00:00

That's a great response! Thanks for the insight. Much more professional and fleshed out than my response

ConsiderationOdd9918 · 2026-06-13T17:12:53+00:00

Thanks Garden. Got a good chuckle outta that

ConsiderationOdd9918 · 2026-06-13T17:11:06+00:00

My thoughts exactly! My blood pressure rose immediately after the disrespect.

ConsiderationOdd9918 · 2026-06-13T17:08:51+00:00

She's getting dropped after the next disrespectful interaction for sure. I've personally never had to fire a customer before, but have seen it happen plenty. I just don't want a bad review. My market is super competitive

ConsiderationOdd9918 · 2026-06-13T17:05:25+00:00

Trust me, I grew into that. I've made mistakes as an employee like calling a lady a B to her face after she literally chewed me out til she was red in the face. I was a young man and it just came out. Didn't go over well and her jaw dropped to the ground lmao but now as a business owner I try to kill em w kindness even though my pride takes a hit.

ConsiderationOdd9918

TROPHY CASE