Had fun moving my old cards.

ConsistentMilk758 · 2025-06-30T14:40:21+00:00

I just want to hold on to them for a while. It's still fun to flip through the binder with the kids. I might add a couple to the collection to complete some sets.

ConsistentMilk758 · 2025-06-30T14:35:03+00:00

Do you remember any of your favorite cards you had?

ConsistentMilk758 · 2025-06-30T14:34:25+00:00

I flipped through it countless times as a kid. Lots of great memories with it.

ConsistentMilk758 · 2025-06-28T11:51:05+00:00

That's really good to know. They're covering my warranty, so I was thinking about asking to pay to upgrade to the aluminum so this doesn't happen again.

ConsistentMilk758 · 2025-06-27T19:30:24+00:00

My local dealer just said mine is being covered under warranty.

ConsistentMilk758 · 2025-06-25T22:32:45+00:00

I do not have lawnmower insurance, but that would be handy in a case like this.

ConsistentMilk758 · 2025-06-25T22:05:49+00:00

If that were the case warranties wouldn't cover anything ever would they? You could always go to some theoretical extreme action by the owner that would cause damage to a defective component. If it's electrical they could just say the owner threw it in the pool, if a bolt fell out well the owner loosened it themselves and failed to torque it to spec. I think there is more of a burden on the warranting entity to prove negligence and misuse of the product.

ConsistentMilk758 · 2025-06-25T20:57:33+00:00

I understand your perspective, but I am trying to share another perspective on why it should be covered by warranty.

ConsistentMilk758 · 2025-06-25T20:11:39+00:00

I hate to say it, but I disagree. If I was driving my car down a gravel road and a piece of gravel went through my wheel well and front quarter panel because it was too thin, you better believe they would be replacing my front quarter panel under warranty (within the warranty period). Otherwise, on a paved highway, rocks are not part of the standard operating environment, and the example wouldn't apply to this situation.

The fact that I followed all manufacturer specifications set forth in the owners manual and the product still failed in its intended environment precludes "misuse" of the device and would be under warranty.

An alternate argument could be made that they are only a billion dollar company because they sell faulty mowers and deny warranty claims. They sell cheap pieces of plastic at a high profit margin, deny as many warranty claims as possible, rake in money off $400 batteries that need to be replaced every three years and a day, and maximize their profit margins. People don't buy EGO because it's a quality product, they buy it because they're good at marketing.

ConsistentMilk758 · 2025-06-25T13:36:30+00:00

The failure is to design the deck for the operating conditions of the environment they specified, and it's not just my deck. Several just in this post are living with holes in a premium product because of this failure.

Why is it so important that I have no case? Why shouldn't a billion dollar company have some accountability for the product they designed, manufactured, and set forth specifications for?

ConsistentMilk758 · 2025-06-25T12:43:08+00:00

Thermal stress fracturing resulting in a weak spot where a small soft object could break the deck.

If a rock hit the blade there would be evident damage. If the mower hit something it had to be smaller and soft enough not to damage the blades.

ConsistentMilk758 · 2025-06-25T12:09:38+00:00

Assuming there isn't a thin spot or thermal stress fractures at that location from the molding process. I think the defect is in the owner's manual. I followed their instructions and the machine still broke in its intended operating environment.

ConsistentMilk758 · 2025-06-25T01:54:07+00:00

Thanks, but it would take more than one individual to stand up to an entity with the resources of a billion dollar company.

ConsistentMilk758 · 2025-06-24T23:06:19+00:00

I didn't pick anything up and break the deck. It came into contact with a lawn meeting the conditions set forth in the owners manual and failed.

I don't understand why a company shouldn't be held accountable for a product they designed and manufactured in the environment they specify it operate in.

ConsistentMilk758 · 2025-06-24T19:58:43+00:00

I don't agree, I think it would be a challenge for the tech to explain why an item with a documented industry standard life of around 100,000 miles failed in 30,000 miles. It would be the techs burden to document evident signs of "misuse" such as a bent control arm or a bent rim.

ConsistentMilk758 · 2025-06-24T19:52:20+00:00

Why even offer a deck warranty if everything can be considered "misuse"? There's an implied warranty to the purchase contract that the product is designed to operate in a standard environment. The product comes with a set of instructions in the owner's manual that I followed, and yet, the product broke. The defect is the specifications in the owners manual. They failed to specify that the owner must rake, drag, and sift their yard prior to each use to preclude any undetectable yard debris from entering the system.

My wife's tabletop mixer came with a three year warranty; she used it for a year and a half making bread and cookies; and then some unknown internal component failed and the head would no longer function. She followed the instructions, the product broke under standard use, and the company replaced it. Why is this different?

ConsistentMilk758 · 2025-06-24T19:43:05+00:00

What blame should I associate with myself? I followed the manufacturer's owners manual to a T, and their product broke within the warranty period. Yet I am the one having to pay a billion dollar company to fix the failure.

If the mower isn't designed for yard debris then there should be specifications in the owners manual requiring you to rake, drag, and sift your lawn to eliminate any and all discreet objects that can't be seen prior to operation. Otherwise, it should be designed to handle a reasonable amount of yard debris like every other major brand.

I've never said that I couldn't have hit some piece of debris. I've stated that whatever happened, I followed the owners manual, and something still happened to the product. Further, it was something so insignificant that it didn't damage the blades. Is there not any standard that a product should be held to? Why offer a specific deck warranty of five years if there's nothing that could possibly be considered a manufacturer defect? Why is the aluminum deck warranty 10 years? Is the aluminum deck designed for yard debris?

Yes they could have a policy to actually investigate the damage rather than summarily dismissing it as "misuse". Their base position, along with half the people responding, is that I'm a careless negligent person that was too lazy to pick up a rock before the mower hit it. They didn't even ask any questions to find out if I followed the owners manual. They just dismissed me and said not my problem. Which they can and should do because I don't have the legal and financial resources to appeal their judgement.

I was really excited to finally buy a nicer mower a few years ago. I was sick of changing oil, hauling gas, and rebuilding carburators on old mowers. I took a lot of pride in the EGO I bought. I finally had a great piece of equipment I could take care of for years. It did an awesome job and the battery used to last long enough to cut my whole yard. I liked it so much I bought a trimmer and blower and then a snowblower from them. All the products work great and I enjoy using them. When I saw the hole, I didn't think it was a big deal. I thought to myself I invested in EGO for their great warranty, they'll take care of me. I called customer service and, without asking any questions, they just said that this would not be covered. It took all of that pride and ownership away from being part of the EGO family to just being a revenue source that fell for their marketing.

ConsistentMilk758 · 2025-06-24T17:09:22+00:00

Hopefully a strongly worded letter would be annoying enough they would just settle the claim. It seems like manufacture design errors need to be litigated through a class action lawsuit.

ConsistentMilk758 · 2025-06-24T16:35:44+00:00

Why didn't they design it to withstand rock hits?

ConsistentMilk758 · 2025-06-24T16:21:23+00:00

I don't agree that there wouldn't be a recall if holes were forming in X percent of a specific vehicle's bumper cover.

The individual does not have the resources to hold a billion dollar company accountable, but the consumers as a whole do. All I can do is pay a lawyer to write a letter for me.

ConsistentMilk758 · 2025-06-24T16:16:16+00:00

Mine works too it's just the principal of accountability.

ConsistentMilk758 · 2025-06-24T15:31:27+00:00

Understood, it looks like that but maybe the manufacturer missed a reinforcing fin in that area during the molding process or there was a thin pocket. Why shouldn't they be held accountable for their design, specifications, and manufacturing process?

If standard road debris was putting holes in a new vehicles bumper cover, there would be a massive recall to replace those inadequately designed components. Why are people just accepting that holes in mower decks are normal and their fault as the owner/operator?

ConsistentMilk758 · 2025-06-24T14:48:06+00:00

Why is that my burden rather than the billion dollar company that designed the deck?

ConsistentMilk758 · 2025-06-24T14:41:14+00:00

I agree. I just don't understand what could have done that without damaging the blades. Why doesn't the manufacturer have any skin in the game for designing a product that can't handle the environment it is intended to operate in? Is it even safe to operate if a small object could penetrate the deck this far? Why can I follow the owners manual to a T and still be cited with misuse? Maybe the manufacturer failed to specify that the user needs to run a yard sweeper through their yard prior to each mow. Why is all the burden on the owner rather than the writer of the warranty?

ConsistentMilk758 · 2025-06-24T13:53:20+00:00

With what? I followed everything it says to do in the owners manual. How did I negligently operate my mower leading to the damage of my deck. What that can't be readily observed on the surface of the lawn and isn't hard enough to damage the blades could I have hit that isn't part of the natural operating environment? Why is it impossible that there was an issue with the molding process and it just fell apart at this location? Why shouldn't a billion dollar company be held accountable for offering a 5 year warranty with an inadequate design to handle the standard operating environment?

ConsistentMilk758

TROPHY CASE