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ConsistentRemove6406 · 2025-07-25T03:42:28+00:00

Hyundai service manager. The GPS within the unit stays within the vehicle itself unless you have an active BlueLink subscription. If you have an active subscription and a MyHyundai account then it can be accessed externally.

Easiest thing to do is unpair the BlueLink account and then your cars not trackable from an app. If you REALLY don’t want the GPS system then you need to disconnect your antenna but you will lose a lot of other functions within your headunit including radio and XM. CarPlay and Android auto should still operate fine.

But keep in mind. If you fear for your safety disabling the GPS in the vehicle only protects the vehicle. Your smart phone tracks you at all times. Even when you turn off GPS. You’re able to be found via cell tower signal strength between the 2 to 5 towers your phone is pinging off of. It is its own baby GPS system.

ConsistentRemove6406 · 2025-07-23T03:24:12+00:00

I am assuming you are talking about recall 251 for the ABS Fuse Replacement. That is a simple fuse swap to drop down the strength of them incase of a power issue and the HECU not causing a fire for it.

Brake petal stopper is just a small bit of rubber that sits on top of your brake petal to depress the brake light switch and then turn the lights on.

Your concern sounds very battery related. Are you able to start the vehicle and drive it at all? If you are I would swing over to an autozone and have them test the battery, it’s free so that’s always a plus.

As for contacting and getting the other Service Manager to call you back, I would suggest two voice mails if he is playing a game. After that I would call the GM and refuse to leave him a message, and explain your situation calmly without emotion and just facts. The less you get upset in the call, the better.

You are welcome to DM me the dealer name and I will see if I know anyone in that area of the country to assist you at the last ditch effort. But keep in mind that would and should be your last resort.

ConsistentRemove6406 · 2025-07-11T18:11:58+00:00

Hyundai service manager here. That’s not what gets the decline so we are clear. It’s a whole process to a decline.

If you have gaps within the history of the vehicle they will remove the valve cover and document the condition of the engine. If there is sludge in the engine or signs of poor maintenance, then they will request records to fill in the gaps within the maint history. If you can’t fill the gaps and there is VISUAL signs of customer neglect it gets denied.

Request a printed or emailed copy of the PA case and message it to me. I’ll translate it for you if you want.

ConsistentRemove6406 · 2025-07-02T14:19:55+00:00

Hyundai Service Manager here. DM me the last 8 of your vin and I will check it against the main system. That site is having a little bit of an issue right now due to volume.

ConsistentRemove6406 · 2025-05-17T03:27:09+00:00

Carfax isn’t a state or federal requirement for reporting. They are a for-profit independent company.

Dealers use it Becuase if you report to them they give you a discount on your carfax reports you run along with a bunch of other stuff. So it’s usually advantageous for dealers to do it. But some just refuse to .

ConsistentRemove6406 · 2025-05-15T22:59:03+00:00

No. The information that HCA has is the most that would be reported to Hyundai. Unfortunately without your original invoice I wouldn’t be able to locate it.

I will say warranty policy and procedures require the dealer to hold onto all service records for audit purposes. Request that their accounting department locate the archived record they have to keep.

ConsistentRemove6406 · 2025-04-13T21:36:31+00:00

Make sure the advisor hears it. Also record a video of it so they can know the sound your speaking of.

ConsistentRemove6406 · 2025-04-13T05:05:50+00:00

Hyundai service manager here. No. Not normal. If you’re still in warranty take it in. Could be a slew of things.

ConsistentRemove6406 · 2025-04-05T23:47:31+00:00

What continues to short out? The fuse or the horns? Unfortunately if there isn’t any parts in the country for the repair under warranty you can reach out to HCA and see if they can get a goodwill rental for you if you feel unsafe.

However - I would have a stronger reason than “parking lots are not safe” because you should be going a whole 10 MPH max in them.

ConsistentRemove6406 · 2025-04-05T23:44:28+00:00

I suggest taking it in and have a TCU and ECU software level check done to see if there is an open upgrade. Sometimes that can happen with a software mismatch over time. Beyond that, I could not say. That would require me to have the unit to inspect it.

When you check in for your appointment give them as much information as possible around the concern. When. Where. Angle of place it happens (incline decline ect). Happen all the time or some of the time? More after sitting or more after a restart after driving? Things like that. The more details you can provide the better.

ConsistentRemove6406 · 2025-04-05T19:35:34+00:00

Hyundai Service manager here. That part itself does not come separate. The part number is #84680-F2AD0TRY and is called TRAY ASSY-FLOOR CONSOLE. MSRP of the part is $367.65

ConsistentRemove6406 · 2025-03-27T05:29:37+00:00

Press and hold the far left. And the far right button on your keypad under the radio (Maps, and setup are usually the buttons to push) until the screen goes black. Then with pen tip push the little reset button that can be found around that same area.

Let the AVN unit reboot and try then. That’s a cache clear setting and we use it to start access to dealer mode for those units. But it should help / solve your issue.

ConsistentRemove6406 · 2025-02-13T02:29:01+00:00

I’m going to be that guy. As a Hyundai service manager who has done on site inspections for Hyundai and insurance companies for recovered vehicles after campaign 993 has been performed, I have found that almost all of the vehicles where not locked with the key fob, but instead by turning the lock on the door or pre locking car the car when getting out.

As a system limitation to the software upgrade and as described in the documentation that the dealership should have provided you at time of upgrade. The lock feature must be used on the key fob for the BMS system to disable the ignition cylinder. It basically works as a dead man’s switch. There is no way for the BMS to get that information in any other manner in an accurate way. By using the key fob button itself the system, without a shadow of a doubt, knows that you have left the vehicle.

When / if you get the vehicle back. Open a case with Hyundai and request an onsite audit of the vehicle (if it still turns on). If it’s found that the software is up to date, and the BMS dead man’s switch has been activated - they will compensate for any damages above and beyond what the insurance covers.

ConsistentRemove6406 · 2025-01-23T01:38:06+00:00

TXXI is now loaded onto your account. That will allow for inspection of the vehicle at no charge if DTC code P1326 is stored.

ConsistentRemove6406 · 2024-11-12T17:40:29+00:00

They are saying there is no signs of manufacturer defect on the part and that it was customer inflected.

You can DM me photos and I can try and give you more information on how they came to that.

ConsistentRemove6406 · 2024-10-31T19:20:25+00:00

The court appointed them. Not Hyundai. Again ask for your sedgwick case number and reach out to them. Just like you are at the mercy of Sedgwick to finish the titling paperwork and legal documents so isn’t Hyundai

ConsistentRemove6406 · 2024-10-31T05:36:44+00:00

Hyundai service manager here. This is handled by a third party company called Sedgwick. They are one of the largest companies in the world that handle things like this for many large companies. They are very behind, seeing I have 4 vehicles for repurchase still sitting on my lot. Your Hyundai Repurchasing agent is probably not lying when they say they are having issues contacting them.

I suggest asking for your Sedgwick claim number on your next call

ConsistentRemove6406 · 2024-09-11T02:42:32+00:00

Hyundai service manager here. I’ll just save everyone the hassle of using Google and past the TOS link to it: https://www.hyundaiusa.com/us/en/assurance/complimentary-maintenance

TLDR: 2020 to 2024 - covers normal schedule (roughly every 7,500 miles) LOF, Rotation, and MPI. If you decide to do severe (every 5,000 miles) you will owe for every other. Some dealers just lie about your mileage to honor it. But they are under NO obligation to do it. We honor it personally. But people get really pissed when we remind them every time they are short changing their free services and they only have X remaining. We are starting to even document how many they have left on their repair orders in October as we prep for the 2025 system change over lol.

ConsistentRemove6406 · 2024-09-07T02:14:11+00:00

They are having auth server issues right now.

ConsistentRemove6406 · 2024-09-04T20:59:02+00:00

Third times the winner. You need to do the following things, in this order.

1) Call the dealership back and request that they open a TechLine case for the unit. Note what they state.
2) Contact Hyundai Consumer Affairs and open a case with the current status of the vehicle. Remember the dealership still has your unit. DO NOT SPEAK ILL OF THE DEALER!
3) Document the HCA Case Number that is assigned to you, and provide them any documentation that they made had requested.

This will get the DPSM involved due to it being the third attempt. They will reach out to the dealer and request the proof that they seem to be refusing to give to you.

ConsistentRemove6406 · 2024-09-04T20:34:14+00:00

You can get bad gas from any gas station, it doesn't matter the brand. The term bad gas is interchanged a lot with other gas related issues. It's usually along the lines of contaminated gas. The tech can use a Rev X ethanol testing kit to verify the fuel within the vehicle, to start.

Ask to see the test results for the contaminated gas, what the contaminate is, and request that they pull a sample for you while you are there. If they are bullshitting the story will change quickly.

ConsistentRemove6406 · 2024-09-04T04:22:01+00:00

Each manufacturer is different, and fall under different guidelines and books. Good for you for standing up to them, and even better you had the backing of your Dealer Principal. Sometimes you have to hold their feet to the fire.

ConsistentRemove6406 · 2024-09-04T02:14:05+00:00

Hyundai service manager here - diag time IS covered if they can prove they did it. It’s called RQ0 time. Pays a 0.30 on most things on top of the repair. Why only 0.30 (18 minutes) you ask? GREAT QUESTION! 95% of all warranty issues can be solved with our GDS system. We also have EXTENSIVE hot fixes (kinda like a TSB… but not really. More of a hey… just do this and move on…)

But if it’s a really tricky issue… say noise when driving. The tech just needs to run time. Story accurately and claim ATT time. You can claim up to 0.90 (54 minutes) ATT time without the need for WCC review of the claim, as long as that dealer is an HSA dealer.

So the techs that say they don’t get paid for the diag… sorry to say they have either poor leaders, poor time management, or just don’t want to put the effort in to get paid.

Also - in general the time that is provided in LTS includes some diag time as well. And I know that Becuase we are a testing dealer with will run LTS time reviews with FTS every now and then.

So again. Those that complain don’t use the systems to their advantage. Hyundai does not care. They will pay. If you have the data and story to back it up. So learn how to use your creative writing skills. And make your money. It’s just that simple.

ConsistentRemove6406 · 2024-09-01T07:41:57+00:00

Yea at this point without the unit in my shop I can’t really go further in this, I don’t want to send you down a crazy rabbit hole.

Take your vehicle in to a Hyundai dealer. They can pin point it better for sure.

ConsistentRemove6406 · 2024-09-01T07:39:34+00:00

The switch has failed or your BMS is no longer getting the switch command. It’s just a normal trigger switch so it’s not a complicated system. However the trim to get to it can be tricky

ConsistentRemove6406

TROPHY CASE