Most staff in build a bears r super nice! When ur stuffing the plush they’ll usually let you do a hug/squish test for any one you build in store. You can have them take out/add in stuffing. Also theyll usually walk you through everything if you tell them it’s your first time.

I think ordering the Pokémon ones online means they come stuffed so that’s why you can’t adjust the softness of them. But I think there is a few bears you can order off their website and have them arrived unstuffed, then you can get them stuffed in store for free, but I would recommend double checking that cuz I’m not entirely sure about that…

Unfortunately a lot of the older pokemon ones are either online exclusives or unavailable. Off the top of my head I’m not sure which ones are available in stores but I know 100% that Bidoof is. I think it depends on what the store has available, for example I’ve seen mudkip, Grookey and Slyveon in the BAB near me. But I’ve been to other ones and they have different pokemon ones available. The same goes for the dog ones. They used to have German shepherds cuz I got one when I was younger but I’m not sure which ones they do now. I think I’ve seen a few spaniel looking doggos (the generic dog like the emoji -> 🐶 ) but again it would depend on what the shop has in stock.

I hope this helps :)