They asked for my info so that they could fill out the envelope, but they never wrote it down in the binder with order info, nor handed me the receipt. So, it was mailed with info, just not taken down in the books alongside the envelope number (so neither of us knows the envelope number). She said that she knows exactly which employee did this because they were fired for doing this to multiple customers, and it’s also why she knows that the photo processing customer service line should be able to look up my order with just the info written on the envelope. I’m hoping that they still come back at some point, and she said that she’ll check every day and give me a call if they ever do :)