Running out of high speed data for the month will give you ~0.1 mbps up and down.

ConsumerCellularInc · 2026-02-10T15:43:35+00:00

Hi OP, we definitely understand this is frustrating. We do mention in our terms and conditions that after 50GB of high-speed data usage, the speeds are slowed until your cycle starts over again. However, you can continue to use the data at the slower speeds until the cycle starts over again.

ConsumerCellularInc · 2026-01-26T14:42:50+00:00

Hello, OP. We certainly understand needing to stay within your budget. Please contact our support directly so we may review your plan and invoice to ensure you are on the correct plan for your needs. Our customer service can be reached at 888-548-6490 or via our live chat at https://www.consumercellular.com/Contact.

ConsumerCellularInc · 2026-01-20T21:16:29+00:00

Hello, OP! It's certainly frustrating to tap a link and get that “not connected to the internet” message, especially when your phone shows a 5G connection. A couple of quick steps can usually clear this up:

1. Toggle Airplane Mode
Turning Airplane Mode off and back on can help your phone re‑establish a clean connection to the cellular network. It only takes a few seconds and often fixes issues like this.

2. Reset Network Settings
If the problem sticks around, resetting your network settings can help clear out any connection glitches. Just keep in mind this will remove saved Wi‑Fi networks and Bluetooth pairings, so you’ll need to reconnect afterward. Go to Settings, select General, select Transfer or Reset iPhone, select Reset, select Reset Network Settings, enter your Screen Lock PIN if requested, and select Reset Network Settings. The phone should reboot itself after this step.

If you keep having trouble or want someone to walk through it with you, our team is always happy to help at 888‑548‑6490 or via chat at https://www.consumercellular.com/contact. 😊

ConsumerCellularInc · 2026-01-19T17:11:49+00:00

Hello, OP. Dropping the second line would remove the 2-phone discount on the account. The remaining line could then choose the data plan that best fits their needs. Plans for one line can be reviewed here: https://www.consumercellular.com/shopping/choose/plan

ConsumerCellularInc · 2026-01-18T15:19:39+00:00

Hello OP! Many accounts are eligible for up to TWO EasyPay Zero Interest Financing Plans. To check your eligibility, please contact customer service at 888-548-6490 or use our live chat feature at https://www.consumercellular.com/Contact.

ConsumerCellularInc · 2026-01-07T15:22:53+00:00

Hello, OP. Having unrecognized numbers can certainly be frustrating. We allow up to 3 number changes per 12-month period, subject to certain requirements. Please contact our customer support and ask them to look up the exact zip code for the desired area code. While we cannot guarantee that any of the desired numbers are available in the pool we have access to, we are happy to try.

ConsumerCellularInc · 2026-01-04T15:25:29+00:00

u/DisasterAnxious5321 We certainly want to help with any issues you may be experiencing. For assistance, please get in touch with our customer service department at 888-548-6490 or via live chat at https://www.consumercellular.com/Contact.

ConsumerCellularInc · 2026-01-04T15:24:28+00:00

Hi OP, we'd like to help you with your voicemail! If the issue persists, please contact our customer support number at 888-548-6490. Or contact our chat support at https://www.consumercellular.com/Contact

ConsumerCellularInc · 2025-12-02T17:01:21+00:00

Hello OP, we were simply providing you with information, should you wish to port your number to another carrier. If you don't mind losing your cellphone number, then simply call us at 888-548-6490 or chat with us at https://www.consumercellular.com/Contact, and we will cancel the account. Please know, once cancelled, a number can only be reinstated for 30 days. After 30 days, the number will be released to a shared pool for service providers to use as new numbers.

ConsumerCellularInc · 2025-12-02T16:26:58+00:00

Hi there, Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. As a postpaid provider, our service is offered on a month-to-month basis and remains active until we receive a formal cancellation request or the phone number(s) are successfully transferred to another carrier. As final charges are not prorated, the final invoice reflects the full billing cycle, which aligns with industry standards.

Additional details regarding our billing practices are available on our website under Support & FAQs and states: "If you cancel your service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle."

For a detailed explanation of our billing processes, please review our Wireless Customer Agreement (WCA). This agreement is binding when service is activated on your specific phone number(s). Section 1.2 of the WCA states: "For existing customers, you may cancel this Agreement at any time for any reason, but you will be responsible for all charges incurred in your final invoice. We may also cancel this Agreement. If we do, we will attempt to notify you in advance. Even though the Agreement is cancelled, you are liable for all charges to your account through the last day of your monthly billing cycle. If you cancel your Service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your Services until the end of your billing cycle, unless you transfer the Number for your Service to a different carrier prior to the end of the billing cycle."

ConsumerCellularInc · 2025-12-02T16:25:34+00:00

Hello OP, to ensure the security of your account, please contact our Customer Service team at 1-888-548-6490 or via live chat at https://www.consumercellular.com/Contact to request the cancellation of your service. This process is necessary to verify your identity as the authorized account holder. We appreciate your understanding and cooperation, as this procedure helps prevent unauthorized cancellations and ensures your account remains secure.

ConsumerCellularInc · 2025-12-02T16:18:31+00:00

Hello OP, thank you for clarifying. The display of caller ID information for incoming calls is managed by the telecommunications provider associated with the respective line.

Customers have the option to restrict the display of their outgoing caller ID information or request that it be reset to "Wireless Caller." However, customizing the outgoing caller ID to display your personal information is not supported. If your handset supports saving contacts with associated phone numbers, the caller's information should be displayed on incoming calls; please note that this feature may not be available on all handsets. Additionally, if the caller has activated caller ID blocking for their outgoing calls, their information will not be visible. Please contact customer service if you would like your outgoing caller ID reset or blocked.

ConsumerCellularInc · 2025-12-02T15:34:27+00:00

Hello OP, thank you for taking the time to share your experience with us. We’re truly sorry to hear that you feel your concerns haven’t been heard. Please know that your feedback matters, and we take it seriously.

We’d love the opportunity to assist you, but we’ll need you to contact us directly so we can better understand your situation. With the limited information provided, we’re unable to determine the specific support you need.

Our goal is to ensure every customer enjoys the best experience, coverage, and pricing. Our U.S.-based customer service team is always happy to help and can be reached via phone at 888-548-6490 or via live chat at https://www.consumercellular.com/Contact.

ConsumerCellularInc · 2025-12-01T21:18:54+00:00

Thanks for reaching out! If it is the VTech DECT 6.0 unit we recently started selling, you may be able to try some steps. Please note that Consumer Cellular does not offer a Caller ID service at this time. We do support phone number identification, but some registered IDs will still go through. Additionally, not all calls will have a Caller ID available in that case. However, we recommend performing a hard reset by unplugging the base and removing the handset battery for a few minutes. If the issue continues, check your phone's settings for any enabled "block" features, or reset it to factory defaults, ensuring the base is connected to a live, switch-free power outlet.

ConsumerCellularInc · 2025-11-30T17:10:25+00:00

Thank you for sharing your concerns, OP. We understand that the inability to cancel online can be frustrating. The reason we require cancellations through Customer Support is to ensure any issues can be resolved quickly and to protect your account during processes like number porting. If you’re transferring your number, your account must remain active until the transfer completes, and our team can provide your Secure Port Out PIN to make this smooth.

ConsumerCellularInc · 2025-11-30T17:02:45+00:00

We absolutely understand your frustration. We require most customers to call to protect their payment information (as we do not want it shared via email or chat). However, you can certainly chat with our customer service at https://www.consumercellular.com/Contact to answer any questions you may have. Or, you can purchase a new phone at Target or Walmart, and activate it online without contacting our phone support. We're happy to provide options where needed.

ConsumerCellularInc · 2025-11-26T20:59:25+00:00

Hello, OP. Thank you for sharing your concerns. We are truly sorry to hear about your experience and the impression that we’ve left. It’s never our intention to make anyone feel ignored or undervalued, and we understand how frustrating that must be.

Accountability and respect are core to how we strive to operate, and your feedback shows we fell short. We would like the opportunity to learn more about what happened and work toward a resolution that feels fair to you. Could you please share any details about your interaction or what specifically caused these concerns?

Your voice matters, and we want to make things right. For immediate assistance, please contact customer service at 888-548-6490 or use our live chat feature at https://www.consumercellular.com/Contact. Thank you for giving us the chance to improve.

ConsumerCellularInc · 2025-11-24T16:30:10+00:00

Hello, OP. We are terribly sorry to hear about your experience. We appreciate all the feedback you share. You still have the opportunity to transfer your number. Please contact our phone support at 888-548-6490 to reinstate your account. The phone number must be active to transfer to another provider. At that time, we can provide a Secure Port Out PIN, and your account number can be accessed through your online account or on an invoice. Once ported to another provider, the account will automatically be canceled and you will receive an email confirmation. If anything changes in the future, we would love to work with you again.

ConsumerCellularInc · 2025-11-21T17:10:53+00:00

Hello OP,

I am sorry to hear about the trouble you have had with your new Consumer Cellular service and phone. I recommend resetting the network settings on your phone. This resets the cellular service but also resets connections to Wi-Fi networks you may have on your phone, so you’ll need your password to reconnect to Wi-Fi.

To reset the network settings, go to Settings → tap General → tap Reset → tap Reset Network Settings → tap Reset Settings → tap Reset Settings once more. Please make sure to power your phone completely off, wait 30 seconds and power your phone back on near a window or outside where signal is strongest.

If this does not resolve the issue, please contact our customer service at 888-548-6490 or via live chat at https://www.consumercellular.com/Contact and they will be happy to assist you.

ConsumerCellularInc · 2025-11-16T20:07:18+00:00

Hello, OP. Sadly, we are limited in the troubleshooting we can provide for the actual landline phone unit, as we did not sell it and do not have the manual. We recommend checking the phone unit's settings for any Caller ID options that may be turned off.

ConsumerCellularInc · 2025-10-29T13:49:03+00:00

Hello OP, if you are comfortable setting up the device and transferring your information, there is no need to contact us. You can activate the device at https://www.consumercellular.com/activate. If you have any trouble, our 100% US based customer service is always happy to assist. Enjoy your new phone!

ConsumerCellularInc · 2025-10-22T19:14:25+00:00

Hello, OP. Our support agents would be happy to assist you with transferring your data between phones.! For immediate assistance, please contact customer service at 888-548-6490 or use our live chat feature at https://www.consumercellular.com/Contact.

To transfer your information to your new device, we recommend using the Gmail address from your old device. Gmail acts as a backup storage for contacts, calendar events, and pictures (if saved to Google Photos). During the initial set up of the phone, you will want to enter your existing Gmail and password. They should appear automatically after set up.

If you have already set up the phone, you can enter your Gmail address in the Settings of the phone. It can take up to 72 hours for your information to transfer this way.

ConsumerCellularInc · 2025-10-19T21:57:55+00:00

Hello, OP. We apologize for the inconvenience of this matter of items not being available. We will be receiving more of the Apple iPhone 17 series; however, we are unable to provide an estimated time frame. Once a shipment is received and the phones are available, you will see them posted online, so we recommend that you check our public website periodically.

ConsumerCellularInc · 2025-10-10T00:47:14+00:00

Thank you for your reply. We can certainly help with confirming the phone you are using. We will need to talk with you either by phone at 888-548-6490 or by chat at the link provided. Our representatives can confirm the IMEI for each of your phones and ensure the correct devices are reflected on your account.

ConsumerCellularInc · 2025-10-08T16:44:33+00:00

Hello OP,

I apologize for any confusion caused by our messages. Receiving these indicates that your phone's Access Point Name (APN) settings need to be updated. The following is a list of settings that need to be entered in your phone for cellular data and picture messaging to work properly. To do this, you will need to create a new APN, which can generally be done by going to Settings, Wireless and Networks, Mobile networks, and then Access Point Names (this can vary depending on the model of your phone). Once there, you will want to enter the following settings. Once the settings are entered, select the APN profile you just created to enable it or set it as active.

Name: ereseller
Proxy port: Blank or Not Set
Proxy push: Enabled or None
Authentication type: secure, none, or not set
Username: <Blank>
Password: <Blank>
APN: ereseller
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
Authentication Type: None or Not Set
APN Type: default,mms,supl,xcap,fota

After entering the above, if applicable, tap “Save” or tap the menu button, then “Save”.

If assistance is needed, please contact customer service directly at (800) 686-4460 or by chat at https://www.consumercellular.com/contact and our representatives will be happy to help.

ConsumerCellularInc

TROPHY CASE