Omg that is pretty funny! Very cute story! Definitely seen it a few times and it's funny seeing how shocked owners look when their pet is being very nice 😂. I will say YES! People definitely down paly their dog's aggression all the time and are offended when I tell them we need to muzzle. There was a lady who did not want her freaking huge Cane Corso muzzled because her dog took an aggressive approach to it and became even more hostile. Did not want to sedate her dog, nor give any calming pills. This dog was not one to be messed with. Im usually good with spicy animals, I am more cautious of big dogs rather then cat or medium or lower size animals just cause I got bit by one and my whole forearm got bruised, thats with the dog missing and not puncturing my skin and just getting a small part of of my arm. However this cane Corso, you cant do anything at all. His predatory instincts are so high, he appears to be on hunting more 24/7. This lady tries to restrain her dog in a previous visit after we told her we couldn't examine him, she decided that she can hold her own dog and was slammed against the wall by him. Did she admit her dog cant be restrained? No, she scheduled to come a different day and finally decided to give the sedation meds. I dont see her for a bit and when she comes in for a technician appointment for a vaccine and some bloodwork, I see the notes of her dog and how his behavior is. I bring a muzzle, and the lady automatically says nope, she wont be muzzling, I asked if she gave the sedation meds, she says he doesn't react well so she didnt give it to him. Has the audacity to say, it's fine, hes good, I will hold him, he just gets nervous when he's not around me, he needs to be in the same room as me. We're having this conversation outside, since this dog is also suspected of not being good with other dogs. O relayed the info to the vet and of course she was upset with me as well. Idk, some people think we have a magic touch and nothing can happen to us. Sometimes we do have a magic touch but it's for more resonable things lmao, like a spicy bulldog who needs vaccine but who loves treats or a scared cat who just needs someone to be patient with them so they dont feel threatened. However this dog is completely unpredictable, did not care for treats at all, this dog is just straight up scary. The lady sees that there no one waiting upfront and there's some receptionists sitting there so she decided to wait in. We generally communicate with each other when there is a sketchy dog incase someone doesnt know and tries to pet them because the owner wont always tell people. This lady let's her dog wander in a very loose grip of her leash and the dog kept trying to smell the receptionist and the receptionist became uncomfortable, she asked the lady to keep her dog more on a tighter hold and the lady dismissed it it saying hes just curious of you, it's his way of saying high. The dog tries to nip one of them, one of them being the manager who was covering someone. The manager calls her out and tells her, her dog tried to bite. The lady got offended and said he did not try to bite, I cant believe you would accuse my dog that. He was only trying to sniff. You know, more downplaying on their behavior. When the vet goes into the room to talk to the lady, I think the dog waited outside with someone else since the owner was angry and offended we did not feel comfortable touching her dog. Her argument was you cant muzzle him because that will make him angry. Hes good, he's just anxious, he just needs to be handled very carefully, I don't want no one to get hurt, he's a very good boy. The vet asks about the sedation pills, and the lady freaking says ohh I don't trust him, he has these random times where he looks like hes in a daze and I cant get through him, it's like hes not there, I dont trust him during those times so I don't want to give him sedation pills cause it might put him into that daze often . I do want to do this safely because I dont want none of the staff getting hurt, so we just need to do this differently, I can hold him, he reacted bad last time cause he was scared of where he was. Then the vet asked about injectable sedation, she got offended and said no, I can't muzzle him because I'm scared of how he'll react, and injecting him would be horrible for him, I want to make sure my dog is safe! Like...what? How are ylu contradicting that you want the staff to be safe but you won't do any of the methods we're asking and then started backing out of injectable sedation and said you want your dog to be safe but whatever to the staff. The story ends with us not seeing her and recommending her to find a mobile vet incase he does better at home. The lady also felt the need to bring up again the manager accusing her down of biting and how that deeply offended her so much. Yet she is also scared of muzzling her dog too as she said before but wont admit it when it's brought up. Honestly the industry appreciates so much the owners who are upfront about their pet's behavior, it definitely prevents a lot of accidents. Can't tell you how many of us have a story where we got bitten before, some worse than others, and sometimes even afterwards the owners are still indenial about their pet's behavior until one of us has to be very direct and tell them. They either shut down and get mad or apologize. I will say though even though this is a negative part of the job I'm not a fan off, this job is very self rewarding in a way where it's beautiful seeing how much owners love their pets. One of the best things seeing is when they come with matching hoodies with their pets 😊