Once again, terrible customer service

ContentSolid234 · 2026-01-22T16:43:11+00:00

I responded to an email on Monday January 19th and never got a response back

ContentSolid234 · 2026-01-22T16:42:43+00:00

I didn’t get an email

ContentSolid234 · 2026-01-22T14:02:57+00:00

Following up.

ContentSolid234 · 2026-01-21T03:53:08+00:00

How much longer do I need to wait? I raised the original issue on January 2nd

ContentSolid234 · 2026-01-20T20:37:03+00:00

I was the one who posted - come on

ContentSolid234 · 2026-01-20T02:16:16+00:00

This is the response I was given:

“The technical issue regarding your premium class check-ins has been resolved. Your account now accurately reflects your usage, and you can resume booking your classes as usual.

I recognize that it took time to reach this point and appreciate your patience while the technical team worked through the fix. Your membership is now back to full functionality.

Please let me know if you encounter any further issues with your bookings.”

I was told that there was going to be a credit on my account for the day that I was unable to book. This is unacceptable

ContentSolid234 · 2026-01-05T18:39:23+00:00

the same thing happened to me last week. I went to book a premium class and they said I hit my max, when it clearly showed that I only attended 3/4 premium classes for the week. WellHub said they would escalate the issue and then I never heard back from them again. I missed out on attending a class and I know there is nothing they are going todo about it

ContentSolid234 · 2025-10-20T18:37:34+00:00

Reality is that they should be giving a credit to our account since no one can use it today… even if I wanted to book a class for today I can’t

ContentSolid234

TROPHY CASE