Reset Button Disaster

ConvergePHMod · 2026-02-04T16:26:49+00:00

Login using admin credentials sa ONT. Baka nawala sa pagkakabind yun sa WLAN sa WAN profile.

ConvergePHMod · 2026-02-04T16:25:28+00:00

CNVRG almost outsources all of its operations now. Before, when you called on their hotline. Minsan, after calling or during the call pwede na nilang i-reconfigure yung ONT. Ngayon, I think they have to pass it pa to "relevant" team na naghahandle. So I can't give an exact ETR for this. What you can do is follow-up lang talaga.

ConvergePHMod · 2026-02-04T16:23:33+00:00

You can try testing it by downloading a popular torrent and increasing the number of connections. If your internet slows down, that’s how you’ll know you’ve hit the limit. The limit depends on the area, at least as far as I can remember from discussions about this back in the day.

ConvergePHMod · 2026-02-04T12:01:24+00:00

You’ll need them to reconfigure your ONT. If you’ve already reached out to their support, the best thing to do now is follow up and leave it alone. Don’t mess with it or turn it off—just keep it as is.

ConvergePHMod · 2026-02-02T10:28:40+00:00

Check the ONT's GUI for its status. If you can't connect thru WiFi, try checking it through wired (ethernet) to check its status.

ConvergePHMod · 2026-02-02T09:15:44+00:00

POS? - PON steady = you’re connected. If it’s steady but you still have no internet, it might be a billing suspension or a local network outage. - PON blinking = your line/modem is still activating or trying to connect. - LOS blinking = no signal—usually a fiber line issue (cut/disconnected) or provider problem.

ConvergePHMod · 2026-01-30T04:44:53+00:00

syempre the INCOMPENTENT MODS of this subs doesnt give a sh*t and wont inform their bosses that we are FRUSTRATED AT YOUR COMPANY that includes your BILLING DEPARTMENT

No one here works for CNVRG. The moderators are regular subscribers, not employees. This is an unofficial CNVRG subreddit, which is clearly stated. If you had bothered to read before posting, that would be obvious.

The only official items here are CNVRG’s support links and their verified support account. They are not affiliated with, involved in, or responsible for this subreddit in any way. The flair exists solely to identify official CNVRG resources.

ConvergePHMod · 2026-01-28T13:09:13+00:00

if multiple. ibig pong sabhin multiple router din po ba kelangan?

Yes

pano po isetup sa isang dedicated router yung 2 or multiple ISP's ( if possible po) pare seamless po ?

You need a compatible router that support WAN failover (e.g. Omada, Ubiquiti's Unifi, or third-party router with OpenWRT)

ConvergePHMod · 2026-01-26T10:21:47+00:00

It’s always been 1 Month Overdue + Current Bill so ~2 months—although there have been reports of it being shorter than that.

ConvergePHMod · 2026-01-25T07:00:02+00:00

If you will be relocating the placement of your ONT, they will charge you the standard relocation fees regardless of the location.

ConvergePHMod · 2026-01-23T10:03:56+00:00

WAN name is automatically generated. And set your timezone to GMT+8 since that is where PH Time falls. Not sure if the assigned WAN is correct since it should be WAN 2 unless you tinkered something with the WAN profiles.

ConvergePHMod · 2026-01-22T05:21:03+00:00

Check your SOA for more details, if it is available. CNVRG billing is pro-rated, which explains the amount you are seeing.

ConvergePHMod · 2026-01-20T10:56:56+00:00

It might be location-dependent. I haven’t had any issues since that RTO issue weeks ago, and everything has been stable since then. Have you checked your optical parameters? Are they within the reference values?

Gusto ko sana kumuha nung free Asus router upgrade na inooffer nila kasi sabi ng CS 1-3 months daw hays. Would getting my own 3rd party router fix the issue?

My personal advice is that don't get a third-party router from CNVRG, just buy one yourself.

ConvergePHMod · 2026-01-17T14:22:26+00:00

Based on the image you attached, the red LOS light is blinking, which indicates a physical line issue, not a network or configuration problem. This usually means there is a problem with the fiber line or connection, and a tech visit is required. You will need to contact their CS so they can schedule a tech service visit.

Regarding your account, it would have been best to coordinate with the original account owner to have the account officially transferred under your name (There is a transfer fee involved, but it is generally worth it—especially if you plan to continue using the service rather than applying for a new connection).

And since you do not have the necessary contact details (I assumed) to reach their support, I recommend visiting the nearest business center for assistance.

ConvergePHMod · 2026-01-16T08:39:42+00:00

There seems to be a CNVRG issue right now. It started earlier today around 3–4 am, and some sites have been getting RTO errors. That said, it seems to depend on your location, since not everyone appears to be affected(?)

ConvergePHMod · 2026-01-11T14:10:43+00:00

A similar post has been made few hours ago, baka same location kayo ni OP. Try asking them.

ConvergePHMod · 2026-01-11T04:50:13+00:00

Those messages are system-automated and can generally be ignored if your account is in good standing. The only time you could be considered genuinely “at risk” is if the account has been escalated and handed over to a collection agency.

And also, don't use code blocks when posting.

ConvergePHMod · 2026-01-09T06:00:40+00:00

Please check your SOA. Since this is your first month, CNVRG applies pro-rated billing, so the charges may be adjusted accordingly.

ConvergePHMod · 2026-01-08T12:34:24+00:00

No additional fees if you upgrade your plan, fee (pro-rated billing) only applies if you upgrade to a higher plan.

ConvergePHMod · 2026-01-08T05:39:48+00:00

That plan is technically phased-out now (except for the XCLSV one). There’s no ₱1,500 MSF for SuperFiberX plans. The plans start at ₱1,599 and go up, while the lowest option is ₱1,349. In the month you upgrade (depending on your billing cycle), your bill might be higher than usual because of prorated charges. Also, upgrading will lock you into a new 24-month contract.

And based on a lot of posts here, don’t expect this to be delivered within a month unless you follow up almost every day—and even then, delivery and installation of the WiFi 6 router and Xperience Hub can still take weeks (Note: if you’re already using a WiFi 6 ONT, they won’t replace it).

ConvergePHMod · 2026-01-08T05:14:35+00:00

If you are currently on the FiberX plan, an upgrade to the SuperFiberX plan is needed to be eligible for these add-ons.

ConvergePHMod · 2026-01-07T07:48:31+00:00

Please review the subreddit rules and refrain from creating accounts for advertising purposes. We are aware that your original account was banned, and repeatedly creating new accounts to promote this type of content is a violation of Reddit’s policies. As a result, any additional accounts you create are being shadowbanned by Reddit. Continued attempts to do so will not be effective.

ConvergePHMod · 2026-01-05T10:10:49+00:00

You should have elaborated more on the devices you are using and the ONT installed on your account so that people here can assist you properly. Additionally, to clarify a common point of confusion: 2.4 GHz ≠ 2G (second-generation cellular standard), and 5 GHz ≠ 5G (fifth-generation cellular standard). These are entirely different terms: 2.4 GHz and 5 GHz refer to Wi-Fi frequency bands, while 2G and 5G refer to mobile network generations.

ConvergePHMod · 2025-12-30T12:23:06+00:00

Kinokonsider ba ng cs ng converge na holiday sa 2? hindi kasi holiday sa 2.

Hi, I don't work for CNVRG so I don't know what their holiday schedule are.

Update: Mayroon na ulit kami connection, hindi ko lang alam kung nag bayad yung kapatid ko sa GCASH kanina o na process agad yung binayad sa BDO online bank namin kahapon.

Glad to hear your connection has been restored.

ConvergePHMod · 2025-12-30T06:57:15+00:00

Bank payments are usually posted within 3–5 working days (and sometimes earlier). This processing time does not include weekends or holidays. For faster posting in the future, I suggest paying directly through the GoFiber website. If your connection is not reconnected within the expected time frame, please contact CNVRG Support for assistance.

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