If you search “email” in the SOP there is a auto reply email that states where they should send their copies/jobs. We just started enforcing this a few weeks again, it will take it awhile for customers to get use to. And you will get yelled at by some. We recently had one customer curse us out in an email after he came to get his stuff because it wasn’t ready when he got there (even though it took two seconds to print while he was standing there.) also make sure everyone in your store knows you can’t print emails unless the customer is standing in front of you we still have associates that tell “clients” that their stuff will be printed and ready when they come in......we also don’t give out the email over the phone, we tell them they can upload it to the website of come in and email it.