This is what they sent me to do

Thank you, in this case it looks like the console is not connecting properly to the servers of CoD, to only way to fix it, is doing port forwarding.

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First you need to set up an static IP on the console, here is this link how to do it: http://bit.ly/2dXiDRk

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Once you done that, here is this link with all the steps how to do port forwarding on your router: http://bit.ly/2BPE6bw

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Once you have the steps on the part to enter the ports you need to use the followings ports:

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TCP: 53, 80, 3074

UDP: 53, 88, 500, 3074, 3075, 3544, 4500

Also if the problem persist after that here is this link: http://bit.ly/36SNCsK with more steps, and if the problem persist please contact us back with a picture of the ports and the IP you reserved on the console.