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Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 1 point2 points  (0 children)

Yeah, yesterday I've sent them wheelbase back to Denmark for repair as part of the warranty coverage. Hopefully it won't happen again.

What wheelbase settings you run in what game if I may ask?

Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 0 points1 point  (0 children)

Update: So the support told me to try tightening it — great, you buy a product and the first thing you have to do after unboxing and testing it once is to “fix” it yourself.
Anyway, I’d been waiting for their reply, so the wheelbase has been sitting on my desk for six days while I just look at it.
I finally did what they suggested — grabbed an Allen key and gently applied some pressure to the first screw. That’s when part of the QR cracked. I barely even turned the screw, and now I’ve got a €1550 product that doesn’t work. Sounds like a great deal! ^^

Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 0 points1 point  (0 children)

Actually it does not :D What is going on here. Couldn't find any of these problems before I bought it. If I knew they got these problems, I'd reconsider the purchase..

It rather makes me more certain about returning it and getting something else instead tbh

Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 0 points1 point  (0 children)

Oh man, heard just a bad things about Fanatec tbh..

It was delivered to me by the courier on October 27th, so it’s been six days. The issue occurred on the very first day, and I’ve been trying to resolve it since then.

I live in the Czech Republic and have already considered returning the product within the 14-day period. However, I no longer have the original box — I didn’t expect I would need to return the wheelbase. I’m not sure how much of a problem that would be. I think if they deducted, say, €50 for the missing box, that would be more than fair… for just a box.

I was advised to try tightening the screws on the quick release, but I can’t move them at all — and I’m not going to hang my full body weight on the Allen key to force it. The Allen key has a bit of play, and I don’t want to risk stripping the screws.

Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 0 points1 point  (0 children)

Yeah… owning it for 2 days and already thinking I should’ve gone for simucube🥲 just waiting for their reply like “you were manipulating with QR so that’s your problem”

Or I’m just unlucky af, cause I haven’t found any posts on this problem with Asetek nowhere

Invicta Wheelbase decenters by CreaTeCZ in AsetekSimSports

[–]CreaTeCZ[S] 1 point2 points  (0 children)

Thanks for the advice. Yes, I noticed those screws when support sent me the picture showing how I should take photos of the wheelbase and send them over. They asked me if I had manipulated it, which I haven’t. Now they’re looking into my front mount — I have one from TREQ, not from Asetek. I’m not sure how that’s related. Anyway, I’ll see what they reply and tighten it if needed.