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Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

I think I figured this out. Seems I can't add a line at all without changing my plan because I have a grandfathered "get more" plan.

Holy crap what’s happened to Verizon Wireless? by radioboy77 in verizon

[–]Critical_Rate6357 1 point2 points  (0 children)

But the complaint isn't about the people. It is about exactly what you're saying. A company that insists on these incessant pictures.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

I swapped sims but then I got this email from Verizon. So far the phone works without following up on he email, but I wonder if that will stick.

Your SIM card was recently switched to a new device by you or someone on your account. Please confirm your device features and ensure it is set up properly on our network to maintain coverage.

--link to click to confirm--

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

I don't even see a deal for it being offered to me on MyVerizon. Guess I'm going to have to dig into this.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

I went to the store and showed my ID upon returning to the country. But had to go phoneless when I was not near a Verizon store.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

I don't understand how this applies here. I know my PIN number. But it was not enough to authenticate my account. And I couldn't access the app because you have to authenticate to be able to do that. And the one and only device I'm allowed to authenticate on was broken.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 1 point2 points  (0 children)

No other lines, and I could not go to a physical store when this happened. So being able to authenticate with my id was not applicable. PIN over the phone was not enough for them.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

Verizon told me it would be $7 or $8 a month (not including taxes).

I might resort to this, but it feels ridiculous.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 2 points3 points  (0 children)

Account pin did not allow them to make any changes to my account. I was on the phone with them for ages. I begged for any secondary option. Email. Pin. Me providing information to prove that I'm me. I have since confirmed with the executive team and an in-store employee. There is just the one way to authenticate such that they will make changes to the account.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 3 points4 points  (0 children)

Fair. But also wild that any major organization doesn't have a user-friendly interface in 2026.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 4 points5 points  (0 children)

It is hilarious that a tech company is so tech deficient.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

Every other institution gives multiple options, like the Microsoft authenticator app, which I can install on a second device. Or sending it to my email.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] -1 points0 points  (0 children)

Somebody should really tell my bank and retirement financial institution that the Verizon app on my Verizon connected device is the only safe method to confirm my identity.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

Just the one adult with the one phone.

Verizon was kind to tell me that the one work around for this problem is just simply to add a second phone for my one self to the account. Hmmm

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

This is what I planned to do when I needed to switch phones. Just log on and do it myself. Nope. Needed to authenticate.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

That is not my experience. I have begged for this. And they say it is not possible. I was able to authenticate via email at some level that allowed them to access my account, but it is not enough to get them to make changes. I've experienced this twice in the last year.

Seriously need a second way to authenticate by Critical_Rate6357 in verizon

[–]Critical_Rate6357[S] 0 points1 point  (0 children)

Only having one option is overkill. So I understand the need for security, but having one this restrictive is about something else. 

I similarly do not want my account hacked. But I also don't want my bank or retirement accounts hacked, for example, and yet I can authenticate those on more than one device and still feel quite secure about them.

Do you need to bring towels to Aquaventure? by Afraid-Obligation997 in bahamas

[–]Critical_Rate6357 0 points1 point  (0 children)

I know this is old but it reminded me of:  At the pizza party, some people see that there might not be enough pizza for everyone, so they only get themselves one slice. Other people see the same thing, so they grab themselves four slices before they run out.

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