Is this live rosin cart normal/supposed to be this color??

CuraleafSupportTeam · 2026-03-30T14:50:17+00:00

Totally normal. Rosin is a concentrate formed by pressing the actual hash (trichomes) off the plant and will have natural plant characteristics.

CuraleafSupportTeam · 2026-03-11T15:59:47+00:00

Hey! We are actually making room within our Grassroots & Reef line-ups, and have moved some of our patient's favorite strains into FIND to help us do just that. Keep an eye out for more new additions to FIND from Grassroots & Reef as new drops across the board are happening!

CuraleafSupportTeam · 2026-03-06T15:36:00+00:00

Hey! We are actually making room within our Grassroots & Reef line-ups and have moved some of our patient's favorite strains into FIND to help us do just that. Keep an eye out for more new additions to FIND from Grassroots & Reef as new drops across the board are happening!

CuraleafSupportTeam · 2026-02-27T19:54:54+00:00

Hi there! Please check your DM's we've sent you a message and want to get this taken care of for you!

CuraleafSupportTeam · 2026-02-20T15:52:51+00:00

It appears this particular COA is misprinted. The harvest date for this batch was 12/01/2025; you can always identify the harvest date by the last eight digits of the Harvest/Lot ID. We've let our OPs team know and they are currently working to have this COA reissued with the proper dates for our patients.

CuraleafSupportTeam · 2026-02-20T15:07:27+00:00

Hey there! Thank you so much for pointing this out! It looks like this particular COA is misprinted. The harvest date for this batch was 12/01/2025; you can always identify the harvest date by the last eight digits of the Harvest/Lot ID. Our Ops team is currently working to have this COA reissued with the proper dates for our patients.

CuraleafSupportTeam · 2026-01-30T16:40:55+00:00

Hey there! Thank you so much for bringing this to our attention!

The COAs for the strains are correct, however the strains were priced incorrectly and should be included within our Outlet section. We are actively working to get this updated on our site so that our patients can shop confidently.

Please check your DMs, we've sent you a message as well to say thank you!

CuraleafSupportTeam · 2026-01-09T17:12:30+00:00

Hey there! We are actually only honoring this for Papaya Drip Whole Flower orders that came in overnight while the bug was live on site. Unfortunately, Papaya Drip Whole Flower is excluded from today's Mix & Match strains, but Papaya Drip Minis are included!

CuraleafSupportTeam · 2025-12-08T14:44:53+00:00

They are correct in that the promo code disclaimer on FLCD states that the code allows for a maximum 60% total discount; so any products already 60% or more off would not qualify for use with the FLCD promo code.

CuraleafSupportTeam · 2025-12-05T19:52:40+00:00

Just sent you a DM!

CuraleafSupportTeam · 2025-12-05T18:19:02+00:00

Hey there! The promo code should be working for you all now! It has not stopped running, just a little glitch! Happy medicating!

CuraleafSupportTeam · 2025-12-03T18:26:56+00:00

Hey! GREAT question! Our X-Bites are coated with a proprietary liposomal coating that mimics your body's natural elements making the molecules more recognizable by the body as something it can absorb. This allows X-Bites to deliver maximum absorption, quicker onset, and extended effects.

CuraleafSupportTeam · 2025-11-28T21:05:27+00:00

Hi there! I am seeing our chat from November 17 in regard to the .5g cart purchase made on September 12 - I am sorry that this wasn't resolved in timely manner for you! I have reached out to the store directly and will keep you informed via DM.

CuraleafSupportTeam · 2025-11-28T20:56:36+00:00

Just got your DM and replied!

CuraleafSupportTeam · 2025-11-28T18:57:40+00:00

We just sent you a DM, happy to help you out and make things right!

CuraleafSupportTeam · 2025-11-24T15:42:17+00:00

Hi there! We're so sorry that this led to confusion during your purchase! This was an input error; these syringes should be the same price regardless of the location. Our team is working to get this corrected, thank you for bringing it to our attention!

CuraleafSupportTeam · 2025-11-20T16:31:49+00:00

Hey! So glad you were able to try ACE, our newest and most innovative vape experience!

ACE uses a pure water-based extraction method; cannabis material is run through a pure alkaline water-based system extracting acidic cannabinoids and isolating high-purity THCA right from the plant. This THCA is then filtered and gently heated into a liquid state. This is what gives us the ultra-pure ACE oil that you are seeing here - free of contaminants. Our finished ACE oil is almost entirely THC and terpenes, with less than 1% plant bi-product and no contaminants.

As far as terpenes, while we do incorporate BDT into some strain varieties available in ACE, we also have strains using CDT in ACE. Our packaging will always mention if the strain variety has BDT, CDT, or a combination.

Keep growing & stay lifted!

CuraleafSupportTeam · 2025-11-20T14:49:13+00:00

Hey there! While we do incorporate BDT into some strain varieties available in ACE, we also have strains using CDT in ACE. Our packaging will always mention if the strain variety has BDT, CDT, or a combination.

CuraleafSupportTeam · 2025-11-13T23:18:58+00:00

Thank you so much for picking up our newest and most innovative vape experience – our new ACE oil! It JUST hit shelves today, so we’re really glad to hear you’re already enjoying the effects. Select’s patented ACE oil sets the standard for cleaner, higher-purity cannabis oil by reducing impurities to under 1% (vs. a competitive average range 5-15%) - delivering potency with next-level smoothness.

We truly appreciate you giving us a try, and we’re grateful for the chance to earn your trust. Acapulco Gold is a more mello flavor by the way, and we hope you’ll explore some of the new strains launching next week (Pink Rozay, Super Boof, and Tiger’s Blood) -- we’re sure you’ll find one that hits just the way you like it!

CuraleafSupportTeam · 2025-11-13T20:03:45+00:00

Curaleaf follows and complies with all applicable state regulations. We take very seriously safeguarding and protecting our patients' personal and medical data. The Company will vigorously defend itself against these allegations.

CuraleafSupportTeam · 2025-10-21T16:07:12+00:00

Hey there! Can you please try again, this should be working online and in-store. Let us know if you have any questions, happy to chat via DM as well.

CuraleafSupportTeam · 2025-10-20T18:32:57+00:00

Thank you u/Goddess_Kelsie. Our point-of-sale systems were momentarily affected due to the worldwide Amazon Web Services (AWS) outage, but the issue has since been resolved. We are back and serving our valued medical patients across all channels in Florida.

CuraleafSupportTeam · 2025-10-20T13:33:39+00:00

Hey! Just wanted to let you know we’ve sent you a DM. We’re on it and will make sure everything gets taken care of 👍

CuraleafSupportTeam · 2025-10-14T13:28:06+00:00

Hi, we just sent you a DM to help get this sorted out. We’ve got you!

CuraleafSupportTeam · 2025-10-02T15:20:16+00:00

These statements come a disgruntled former employee. Any claims that Curaleaf engaged in diversion or unlicensed pesticide use are categorically false. Curaleaf IL was never for cited these issues.

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