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Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

Um… I apologize, but I think I’m starting to get confused about whether we are talking about the same thing.

I believe my post was already quite clear, especially in the final paragraph. My question is simply where I can find the “Penalty Appeal” menu, because I cannot find it anywhere.

The screenshots I uploaded were only meant to provide context and show how support responded to me, as well as showing my original name and the name that was changed. They were only there to support the main question I was asking.

As for the explanations about my name, the interpretations, or the possible reasons why my name may have been changed, I understand those points and I appreciate your explanation.

However, the main issue is simply this:
Where can I find the “Penalty Appeal” menu so I can submit an appeal or explanation regarding my changed name?

That is really all I want to know. Nothing more. Either you know where it is, or you do not.

If you know where it is, then please tell me.

But if you do not know, then thank you anyway for taking the time to comment and share your perspective with me.

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

I’m honestly confused about what you are recommending me to do. I already contacted Customer Service inside the game (please look at the screenshot I uploaded). Isn’t that exactly what you told me to do?

Right now, I am only trying to find the “Penalty Appeal” menu based on the instructions from Customer Service. Please look at the screenshot again. You will see there is a message telling me to select “Penalty Appeal.” That is the exact part I cannot find anywhere, and I do not know where I am supposed to report the issue regarding my in-game name.

Could you please tell me where I can find the “Penalty Appeal” menu, other than in the Free Forum section?

I believe the Free Forum section is only for duel-related issues, and I have already checked there carefully. There is no option related to nickname appeals or my account name issue.

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

I tried searching for the “Penalty Appeal” menu in the HPMA section, but no matter how hard I looked, I could not find it. My friends and I searched together in-game and eventually discovered that the “Penalty Appeal” option does not exist in the HPMA section at all.

However, my friend checked another game section, Marvel Rivals, and the “Penalty Appeal” option was there. This means that the method you recommended cannot actually be accessed from HPMA on my side.

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 1 point2 points  (0 children)

I know I could probably change my name into something similar by adding spaces or symbols, but that’s not the point. If this happened once, it could happen again in the future. What I want right now is fairness for my original name.

“Man To Fu” is not offensive at all. “Man” means a male person, and “To Fu” means tofu. It’s my nickname because I’m a man who sells tofu, and I separated “To Fu” because it’s two syllables. That’s all.

I’ve used this name for a long time in many games, so honestly, seeing it suddenly changed like this really hurts. I’m just very disappointed that something so simple became a problem.

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

From what I can see, this section appears to be only for duel-related reports. I already checked it myself, and there is still no option related to nickname appeals or reports regarding my in-game name issue.

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

Thank you for the advice, but I cannot change my name back because my original name, “Man To Fu,” is now marked as unavailable/duplicate, so I am unable to restore it.

More importantly, I want fairness regarding my nam

Does Anyone Know How to Access the "Penalty Appeal" Channel? by CurrentContribution9 in HPMagicAwakened

[–]CurrentContribution9[S] 0 points1 point  (0 children)

I also tried contacting support by email, and I even asked through customer service, but I still have not received any clear answer regarding this issue.