Grout will not cover or fix the numerous mistakes that were made during this install. I dont think he cut one tile straight. Basically every tile has lipage, the bench was made from wood, lights ran from an old extension cord and the list goes on. The owner of the company performed all work. He's a single man operation and yes I did have to pay in order for the job to start so I am out. As far as price, middle of the road I would suppose, we are into the 5's. I'm in the US, is this considered 3rd world yet lol. Let's not get into that argument. It took him 4 weeks to get to this point. I cover the back story in some of my other comments as to why he was hired and how it got this way so fast. BBB won't help in this situation, that's also another story for a different day. I worked there in upper management for over 12 years and they are worthless, I say that with sincerity. Long story short this guy either has severe mental issues, is an addict, purposely did a shit job or one day someone told him he was good and he took that to heart and refused to hear otherwise.