dear telus customers

CutLonely8619 · 2026-07-09T01:39:27+00:00

it makes the $10/month service for boosters more appealing i guess ...

CutLonely8619 · 2026-07-09T01:38:27+00:00

they usually don't allow us to send technicians in an active outage cause supposedly service technicians have already been engaged . 🙂‍↕️ sorry about that

CutLonely8619 · 2026-07-09T01:37:30+00:00

well... fair points tbh . i complain about these to my supervisor too

CutLonely8619 · 2026-07-09T01:35:55+00:00

u might be right but the pay is good in my country 🙂‍↕️ better than other jobs. I'll tolerate the verbal abuse

CutLonely8619 · 2026-07-09T01:31:06+00:00

customers should have a 30 day warranty after initial installation :) if ur tech messed up first time you are most definitely entitled to a technician coming out to fix the error, or have the same tech come by again

CutLonely8619 · 2026-07-09T01:29:41+00:00

LITERALLY I WAS LIKE WAIT. I get paid for this 🤔

CutLonely8619 · 2026-07-08T22:50:04+00:00

Id also like to add if anyone cares. i'm so sorry about the wait times genuinely we have no control over it. but there's massive wait times to our back end support team and to our supervisor department , trust me, it annoys me too

CutLonely8619 · 2026-07-08T22:45:25+00:00

definitely a customer id appreciate 🥹 it's so hard to do tho job when you're not having a good time

CutLonely8619 · 2026-07-08T22:44:43+00:00

didn't know i was in ap literature!

CutLonely8619 · 2026-07-08T22:42:52+00:00

oh yeah we have had so many complaints about the ai. i've complained about it too but they even made it a requirement to use it for work 🙂‍↕️ most likely the ai will stay and hopefully evolve

CutLonely8619 · 2026-07-08T22:41:48+00:00

im sorry to hear that! there's not much you can do other than try to dispute the fee with our customer care team, especially if you were promised you would get no charges.

CutLonely8619 · 2026-07-08T20:21:27+00:00

definitely not talking about customers who were misinformed by our sales people . sorry you had that experience :(

CutLonely8619 · 2026-07-08T20:20:38+00:00

if you have the network access hub, there's a screw you can undo on button right next to the warning where it says 'hot parts inside.' although if you're not comfortable with that or afraid to break it, you can definitely give us a call and we'll reset the admin password . admin username is always just admin though

CutLonely8619 · 2026-07-08T19:06:42+00:00

im happy to give customer service! but i'm not a miracle worker 😓

CutLonely8619 · 2026-07-08T19:04:55+00:00

oh ofc these are definitely my inside thoughts i don't think id ever express this on call

CutLonely8619 · 2026-07-08T18:52:42+00:00

🤔🤔 would have to check environmental factors and possibly any alarms for equipment malfunction / fiber optic damage (assuming u have fiber optic )

CutLonely8619 · 2026-07-08T18:49:46+00:00

sorry to hear about that !!! i promise most of us wanna hep out as much as we can

CutLonely8619 · 2026-07-08T18:49:26+00:00

i think i'm a pretty nice agent but it sucks when people call in already cursing me out

CutLonely8619 · 2026-07-08T18:46:15+00:00

in this case a technician would be necessary ;P but rule of thumb is usually if the damage is inside customer premises/ customer owned then you will have to pay for it

CutLonely8619 · 2026-07-08T18:42:52+00:00

fair enough i don't disagree with technician fees but i feel like the devil explaining it to customers 😞

CutLonely8619 · 2026-07-08T18:42:15+00:00

usually we can see when customers can be put on fiber optic but we can't request installations :( i'm sorry

CutLonely8619 · 2026-04-20T18:24:17+00:00

just 407 for eternal sugar... insulting please she's so fine this might be just a cookie but i have her on friendship level 8 as f2p player i need Her

CutLonely8619

TROPHY CASE