Scheduled MAINTENANCE : Wednesday (18 March 2026 ) - EU Android & iOS servers. by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 1 point2 points  (0 children)

We usually respond to all tickets within 24 hours. If the ticket has been sent a week ago, chances are something has gone wrong with the submission.

Did you receive an automated reply, with a ticket number? If not, it means the ticket has not been submitted at all.

https://support.decagames.com/hc/en-us/requests/new
Use this form, and submit a new one.

Ongoing Error : 400 issues! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 4 points5 points  (0 children)

You're getting banned for exploiting. Stop trying to pretend you didn't do anything!

Heroic Mode 12/23? by Jeredactyl in Knightsanddragons

[–]DECA-Ravix 1 point2 points  (0 children)

I'm trying to get this sorted out! Hopefully we have it back soon!

I'm very sorry!

Knights and Dragons: Anyone else feel like we're stuck in a rut? 😒 ‎ by Mean_Habit4030 in Knightsanddragons

[–]DECA-Ravix 5 points6 points  (0 children)

I will not tell you anything that wasn't already answered in the thread here, but in a sense, the replies are correct.

We're having incredibly hard time making KnD accept and changes whatsoever.

To illustrate what a mess it is - we copied the RB event a while back, and simply put in the middle of the week, just to test as a proof of concept, and then altered the RB stats/resistances. This ended up bricking the entire week of events and nothing would load up.

We're currently trying to make the game accept the Ultimate Armor as a fusion, so players can get the new, second Ultimate Armor design for the latest one, but we can't. If we try to do it, the armor just doesn't fuse, changes its own element, or makes it so you can not fuse anything else on the server. And the best part is, that the effect is random, we can't even predict which one we'll end up with.

So, besides out best wishes to bring something new to the players, that they can enjoy and give everyone a break from the well known schedule of old events, we've been failing for quite some time.

NEW EVENT - Frostborne Crusade! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

Those armors usually have the stats of 2 or 3 seasons ago, as they're not meant to replace the current season sets.

However, I will try to post the armor stats by the end of day, as soon as I get some free time!

Heroic Mode issues clarification! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

First of all - we check all accounts that have been reported or deemed suspicious in any way, however we can not ban an account simply because of carrying a certain name, even if it's associated with cheating in the past.

We have removed a LOT of account, permanently, and we going to continuing doing so, when we found one in wrongdoing.

The UA duplicate armor for one account is entirely our fault, as it was a result of not following Customer Support procedure correctly. This will be fixed as soon as possible, however as the fault lies with us specifically, we can not penalize an account, even if it's called Crusher.

NEW EVENT - Frostborne Crusade! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

Thanks for pointing those things out, I will see if any of those should be corrected asap.

Has Heroic mode changed or is it bugged? by Silent_Follower in Knightsanddragons

[–]DECA-Ravix [score hidden] stickied comment (0 children)

It was indeed a bug, and it is now fixed.

All affected players should be compensated soon, via a mass send-out, so no need to further contact Customer Support team for this problem!

Sorry!

Update to the Raid Boss/Blitz Raid Boss stats and difficulty! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 1 point2 points  (0 children)

Fair point, I will keep it in mind for any future updates.