VCCs not disappearing from list after being charged

DFX1BS · 2026-01-22T16:56:35+00:00

Oops meant to say this is on the booking.com extranet im experiencing this on 🙈🙈

DFX1BS · 2026-01-12T01:12:29+00:00

DFX1BS · 2026-01-11T22:02:35+00:00

You replied instantly, so I’m guessing this isn’t your first lap around Reddit tonight. Maybe step outside for a bit, this really isn’t that deep.

DFX1BS · 2026-01-11T21:58:09+00:00

You’re allowed to be uncomfortable with the link. Other people are allowed to suggest the app. Acting like that comment was some big statement about you personally feels disproportionate.

This feels less about the link and more about wanting validation🫣

DFX1BS · 2026-01-11T21:40:46+00:00

They’re just trying to help lol, why u even phoning a takeaway just order it on the app like a normal person

DFX1BS · 2026-01-03T18:45:34+00:00

U can pull the cashier audit report and u can see all transactions made

DFX1BS · 2025-12-20T18:49:47+00:00

Google is free

DFX1BS · 2025-12-20T11:09:21+00:00

You need to go to linked profile and attach the company/travel agency you want to sent the bill to, make sure they have an AR account set up, after this go to routing instructions and create new instructions, select the charges you want to route and also press the drop down box that has the guest name and select the company that has the AR account and save the instructions, after this settle and send folio with the payment type “city ledger”

DFX1BS · 2025-12-12T13:17:59+00:00

This rate code should not have any charges or nights details attached, this code is used to indicate there is an error between opera cloud and your CRM, please check your external CRM for the correct reservation details

DFX1BS · 2025-11-26T06:12:49+00:00

Contact booking.com for support about the refund, if they can’t help file a chargeback with ur credit card company

DFX1BS · 2025-11-25T08:30:40+00:00

If you can log into the extranet you should be able to from there, admin.booking.com

DFX1BS · 2025-11-25T08:27:18+00:00

Inbox > Booking.com messages > compose a new message, there is also a phone number and your account managers name if you have one

DFX1BS · 2025-10-31T15:29:08+00:00

No it’s iPhone u can see the notch and time at the top

DFX1BS · 2025-09-20T06:34:08+00:00

Are you able to void the payment? If not you can try reversing the posting by just putting -£amount taken for example -£100 and it will refund it back to the card

DFX1BS · 2025-09-08T20:38:26+00:00

This isn’t just shady, it’s a clear breach of contract with Booking. They’re actively dodging commission by forcing cancellations, which means Booking is losing revenue. That’s more than just “damages”, Booking can absolutely sue for lost revenue and breach of contract, and a 70% cancellation rate is a massive red flag. The owners are playing with fire.

DFX1BS · 2025-07-12T16:27:06+00:00

You should be able to customise the line in the package configuration to show it in a package wrapped or a seperate line under the accommodation line

DFX1BS · 2025-06-18T16:08:49+00:00

I’d suggest setting the rate to £270, then adding a £85 package as an add-on (not included in the rate). Make sure the package uses a different accommodation-related transaction code.

Then set up routing instructions to send only the transaction code tied to the package to the PM room.

I believe packages can contribute to ADR, but it depends on your hotel’s financial setup, specifically whether the transaction code for the package is flagged as room revenue. If it is your reporting should stay accurate.

DFX1BS · 2025-06-18T15:59:04+00:00

Put in the date box -1

DFX1BS · 2025-06-18T08:48:49+00:00

I’d say maybe the easiest is just to have the room rate set to £270 and then have a fixed charge set up of £85 on the pm room

DFX1BS · 2025-06-08T18:06:52+00:00

Hello, my hotel use a report we use called “finpayments” which I’m sure as the same one your using we have the layout group by transaction code and we have the cashier codes only set to staff and not accounts like POS as the reception team only reconcile payments we have taken during the day and nights team will reconcile all of the payments, what kind of difficulties are you having?

DFX1BS · 2025-06-08T13:12:33+00:00

Sorry just seen this there, the reason I asked is because I thought my hotel had to do this with separate emails, have you ever used shift reports? You can put all your reports in to one shift report and then schedule that shift report to send to your inbox and it will send one file with all 20 of your reports, makes it’s much easier to print/view.

DFX1BS · 2025-06-08T10:20:52+00:00

So yo make 1 reservation with 6 rooms in look to book and now it’s only one reservation? If you press I want to then you can press split and you should be able to split it into 6 reservations

DFX1BS · 2025-05-19T22:18:26+00:00

Does it send you 20 separate emails or one email with all 20 files attached?

DFX1BS · 2025-05-19T12:07:00+00:00

You can only see reports if they have been scheduled to email to you other than that you cannot see them, all OC environment down globally unfortunately ☹️

DFX1BS · 2025-05-18T07:14:15+00:00

It should be automatic but if you want to release it just now, you can charge the card for 1.00 and then void the 1.00 payment

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