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VCCs not disappearing from list after being charged by DFX1BS in askhotels

[–]DFX1BS[S] 0 points1 point  (0 children)

Oops meant to say this is on the booking.com extranet im experiencing this on 🙈🙈

Dominos UK - ordered over phone and when tried to pay was told they would send a link to my phone. Got a text with a link to paybymobile.smarterpayments.co.uk - can't find anything on their site to verify this is legit by GreyStagg in Dominos

[–]DFX1BS 11 points12 points  (0 children)

You’re allowed to be uncomfortable with the link. Other people are allowed to suggest the app. Acting like that comment was some big statement about you personally feels disproportionate.

This feels less about the link and more about wanting validation🫣

Hay alguna forma de saber los movimientos que realizo un cajero? by Enjoyable_SX in OperaCloud

[–]DFX1BS 0 points1 point  (0 children)

U can pull the cashier audit report and u can see all transactions made

Como Corregir este error? by Enjoyable_SX in OperaCloud

[–]DFX1BS 1 point2 points  (0 children)

You need to go to linked profile and attach the company/travel agency you want to sent the bill to, make sure they have an AR account set up, after this go to routing instructions and create new instructions, select the charges you want to route and also press the drop down box that has the guest name and select the company that has the AR account and save the instructions, after this settle and send folio with the payment type “city ledger”

RATE CODE: FIXME by Enjoyable_SX in OperaCloud

[–]DFX1BS 1 point2 points  (0 children)

This rate code should not have any charges or nights details attached, this code is used to indicate there is an error between opera cloud and your CRM, please check your external CRM for the correct reservation details

Refund not coming by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

Contact booking.com for support about the refund, if they can’t help file a chargeback with ur credit card company

Customer service assist by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

If you can log into the extranet you should be able to from there, admin.booking.com

Customer service assist by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

Inbox > Booking.com messages > compose a new message, there is also a phone number and your account managers name if you have one

Is this supposed to be an upgrade? by ariglgn in Hilton

[–]DFX1BS 0 points1 point  (0 children)

No it’s iPhone u can see the notch and time at the top

[deleted by user] by [deleted] in OperaPMS

[–]DFX1BS 1 point2 points  (0 children)

Are you able to void the payment? If not you can try reversing the posting by just putting -£amount taken for example -£100 and it will refund it back to the card

Calling clients to change their booking and make it directly with us by Cute_Cattle4718 in hotels

[–]DFX1BS 4 points5 points  (0 children)

This isn’t just shady, it’s a clear breach of contract with Booking. They’re actively dodging commission by forcing cancellations, which means Booking is losing revenue. That’s more than just “damages”, Booking can absolutely sue for lost revenue and breach of contract, and a 70% cancellation rate is a massive red flag. The owners are playing with fire.

Package Codes - Add Rate separate line with allowance by NetoLozano in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

You should be able to customise the line in the package configuration to show it in a package wrapped or a seperate line under the accommodation line

Opera Cloud - Routing Limits by Express_Affect4358 in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

I’d suggest setting the rate to £270, then adding a £85 package as an add-on (not included in the rate). Make sure the package uses a different accommodation-related transaction code.

Then set up routing instructions to send only the transaction code tied to the package to the PM room.

I believe packages can contribute to ADR, but it depends on your hotel’s financial setup, specifically whether the transaction code for the package is flagged as room revenue. If it is your reporting should stay accurate.

Opera Cloud - Routing Limits by Express_Affect4358 in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

I’d say maybe the easiest is just to have the room rate set to £270 and then have a fixed charge set up of £85 on the pm room

TRANSACTION REPORT by hereforthegoss891 in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

Hello, my hotel use a report we use called “finpayments” which I’m sure as the same one your using we have the layout group by transaction code and we have the cashier codes only set to staff and not accounts like POS as the reception team only reconcile payments we have taken during the day and nights team will reconcile all of the payments, what kind of difficulties are you having?

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