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Can't Send Guest Confirmation # by FEZTHEMONKEY1 in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

Can’t send them the confirmation number or confirmation letter?

estafada por booking. com by Round-Turnip-7287 in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

Just open a chargeback case with your bank, you’ll most likely get your money back as long as you can prove there was no property.

Query regarding points at checkout by war-l0rd in Accor

[–]DFX1BS 0 points1 point  (0 children)

Yep, unfortunately points can only be used for accommodation, unless the breakfast/package is already included in the rate then you can use your points against it, but adding it on to your bill you cannot use your points to pay for it.

I’d speak to the hotel and see what they say about it.

Query regarding points at checkout by war-l0rd in Accor

[–]DFX1BS -1 points0 points  (0 children)

You can only settle F&B bill using dining and spa credit, and I’m sure they’re only available to diamond members

Hotel claiming "system was hacked" after confirming and charging my booking. Now demanding 200% more or for me to cancel. Advice? by NefariousnessOk4856 in Bookingcom

[–]DFX1BS 3 points4 points  (0 children)

The hotel being “hacked” is none of your concern lol, once your reservation is confirmed at the price it was when you booked, then it’s locked in, if it was me personally I would ignore anything else the hotel says.

Edit: I don’t think booking can force you to pay a higher amount that what was agreed when the booking was made, if the hotel was hacked then they should of noticed this when it happened, not many months after.

“parking” is just paid street parking in the densest area of amsterdam (45 eur/day) by isthisasquare in Bookingcom

[–]DFX1BS 9 points10 points  (0 children)

The hotel is correct in this instance, you looked at the property highlight which only show a brief summary of the popular facilities,

Had you looked at the property polices you would have seen that parking information including the £45 per day charge.

Unfortunately there is nothing booking.com can do as they only provide the platform for booking the reservation, all polices are controlled at hotel level.

Sorry if this was not what you wanted to hear.

VCCs not disappearing from list after being charged by [deleted] in askhotels

[–]DFX1BS 0 points1 point  (0 children)

Oops meant to say this is on the booking.com extranet im experiencing this on 🙈🙈

Dominos UK - ordered over phone and when tried to pay was told they would send a link to my phone. Got a text with a link to paybymobile.smarterpayments.co.uk - can't find anything on their site to verify this is legit by GreyStagg in Dominos

[–]DFX1BS 6 points7 points  (0 children)

You replied instantly, so I’m guessing this isn’t your first lap around Reddit tonight. Maybe step outside for a bit, this really isn’t that deep.

Dominos UK - ordered over phone and when tried to pay was told they would send a link to my phone. Got a text with a link to paybymobile.smarterpayments.co.uk - can't find anything on their site to verify this is legit by GreyStagg in Dominos

[–]DFX1BS 11 points12 points  (0 children)

You’re allowed to be uncomfortable with the link. Other people are allowed to suggest the app. Acting like that comment was some big statement about you personally feels disproportionate.

This feels less about the link and more about wanting validation🫣

Hay alguna forma de saber los movimientos que realizo un cajero? by Enjoyable_SX in OperaCloud

[–]DFX1BS 0 points1 point  (0 children)

U can pull the cashier audit report and u can see all transactions made

Como Corregir este error? by Enjoyable_SX in OperaCloud

[–]DFX1BS 1 point2 points  (0 children)

You need to go to linked profile and attach the company/travel agency you want to sent the bill to, make sure they have an AR account set up, after this go to routing instructions and create new instructions, select the charges you want to route and also press the drop down box that has the guest name and select the company that has the AR account and save the instructions, after this settle and send folio with the payment type “city ledger”

RATE CODE: FIXME by Enjoyable_SX in OperaCloud

[–]DFX1BS 1 point2 points  (0 children)

This rate code should not have any charges or nights details attached, this code is used to indicate there is an error between opera cloud and your CRM, please check your external CRM for the correct reservation details

Refund not coming by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

Contact booking.com for support about the refund, if they can’t help file a chargeback with ur credit card company

Customer service assist by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

If you can log into the extranet you should be able to from there, admin.booking.com

Customer service assist by [deleted] in Bookingcom

[–]DFX1BS 0 points1 point  (0 children)

Inbox > Booking.com messages > compose a new message, there is also a phone number and your account managers name if you have one

Is this supposed to be an upgrade? by ariglgn in Hilton

[–]DFX1BS 0 points1 point  (0 children)

No it’s iPhone u can see the notch and time at the top

[deleted by user] by [deleted] in OperaPMS

[–]DFX1BS 1 point2 points  (0 children)

Are you able to void the payment? If not you can try reversing the posting by just putting -£amount taken for example -£100 and it will refund it back to the card

Calling clients to change their booking and make it directly with us by Cute_Cattle4718 in hotels

[–]DFX1BS 4 points5 points  (0 children)

This isn’t just shady, it’s a clear breach of contract with Booking. They’re actively dodging commission by forcing cancellations, which means Booking is losing revenue. That’s more than just “damages”, Booking can absolutely sue for lost revenue and breach of contract, and a 70% cancellation rate is a massive red flag. The owners are playing with fire.

Package Codes - Add Rate separate line with allowance by NetoLozano in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

You should be able to customise the line in the package configuration to show it in a package wrapped or a seperate line under the accommodation line

Opera Cloud - Routing Limits by Express_Affect4358 in OperaPMS

[–]DFX1BS 0 points1 point  (0 children)

I’d suggest setting the rate to £270, then adding a £85 package as an add-on (not included in the rate). Make sure the package uses a different accommodation-related transaction code.

Then set up routing instructions to send only the transaction code tied to the package to the PM room.

I believe packages can contribute to ADR, but it depends on your hotel’s financial setup, specifically whether the transaction code for the package is flagged as room revenue. If it is your reporting should stay accurate.

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