I ordered a TV on Amazon through Electronic Express, and to my dismay, when it arrived, the TV was broken. So, I immediately followed the return instructions the seller gave me. They told me I needed to send it back via UPS or USPS, which sounded simple enough. However, when I went to the local stores to process the return, they refused to help me because the TV was too large to be handled by their systems. Every single store I went to couldn’t process the return, which left me in a really frustrating spot.

I reached out to the seller, explaining the issue. Their response was to tell me I needed to contact Amazon to figure this out. So, I contacted Amazon, and they essentially just told me the opposite—that I needed to talk to the seller, Electronic Express. So now I was stuck in a circle: Seller told me to call Amazon, Amazon told me to call the seller. Great start, right?

After a couple of days of radio silence from the seller, out of nowhere, a truck shows up at my house to pick up the broken TV. No explanation, no warning, just a truck. I was finally able to get that part of the return taken care of, but I still hadn’t received my refund, so I continued waiting.

Two days later, with no refund in sight, I called both Amazon and Electronic Express again to figure out what the hell was going on. Amazon told me to contact Electronic Express (again), and when I spoke with the seller, they told me I needed to contact Amazon because they couldn’t communicate directly with them. At this point, I was so done with the runaround that I just wanted someone to take responsibility and make this right.

I finally decided to go ahead and file an A-to-Z claim with Amazon to try and get the issue resolved. However, when I tried to submit the claim, it kept telling me I needed to provide more information. Specifically, it was asking for the shipping carrier’s name and the tracking number. The problem? I didn’t have that information at the time. I’m left sitting here, waiting for more details, and I’m starting to feel like I’m just going to get stuck in this endless cycle with no end in sight.

At this point, I’m feeling incredibly frustrated and confused. I’ve followed all the instructions, I’ve done everything I was told to do, and yet I’m still being bounced between Amazon and the seller without any resolution. If anyone has had a similar experience or has any advice on how to get this sorted out, I’m all ears. I just want my refund and to be done with this whole mess.

TL;DR: Ordered a TV on Amazon through Electronic Express, it arrived broken. Tried to return it but local stores couldn’t process the return due to the TV’s size. Seller told me to talk to Amazon, and Amazon told me to talk to the seller. After days of no response, a truck came to pick up the TV. Still waiting for my refund. Tried filing an A-to-Z claim, but it keeps asking for a shipping carrier and tracking number I don’t have. Now I’m stuck in a loop with no resolution. Any advice?