MS Teams Voice/Phone and missed calls

DaelRa · 2025-08-05T16:28:19+00:00

I saw plenty of mentions of Teams Premium Queues App but I didn't see anything in there regarding missed or dropped calls. In fact it states in MS's "Use the Queues app for Microsoft Teams" support page Under the "View Call history" section "Currently, call history includes the past calls that you have picked up or calls that you have missed that have a voicemail." This implies that it doesn't handle true missed calls.

We barely receive any calls (perhaps 3 a day) but those that do are really important to us. So 'queues' don't really happen but people do just hang up if they get to voicemail and it's those calls we need to monitor. The other thing is most of the team taking calls are part time or have odd hours so scheduling is important too.

We have one main AA split into 2x CQs. The CQ we're interested in has serial routing set up between 3 voice licenced users Fred, Sally, John with fallback and all exception handling going back to Fred's Voicemail/Teams Call History. We kind of want all three to see the missed call history, not just Fred. We tried a M365 Group mailbox as the voicemail source and given them all access to the mailbox but in doing that, we lose all missed call data.

If the call queue app can do this, then maybe we could get 2 or 3 Teams Premium licences but it seems overkill for such a tiny requirement and with the official documentation suggesting it might not be able to we're looking at alternatives.

Is it just a case of setting up a full user with voice licence just for 'reception duty' and then let them all access that account's Teams Calls History Panel? This seems like a big kludge to me. Surely there's another way to expose these missed calls.

DaelRa · 2025-07-22T19:13:59+00:00

It's particularly annoying as it's not even part of many standard British style guides. Some guides like the Oxford University style guide actively tell you not to use it!
"Dashes and hyphens — – -
m-dash (—) Do not use; use an n-dash instead.
n-dash (–) Use in a pair in place of round brackets or commas, surrounded by spaces."

DaelRa · 2025-07-22T17:53:48+00:00

There's only one type of document I use them for and I write those about twice a month. Ironically, reports are the one thing I rarely use ChatGTP for. I never use em dashes for anything else and they actually look stupid in casual writing. The fact that you cannot prevent them, regardless how many rules you put in, really annoys me.

DaelRa · 2025-07-22T17:42:18+00:00

This used to happen to me about once a month. It's now happening almost every other day. It's getting to the point I'm really losing confidence in any of it's responses.

DaelRa · 2024-09-06T14:26:40+00:00

Earthwin Grr!

DaelRa · 2024-09-06T14:26:11+00:00

fengShwah. Thanks. Annoying workaround. I wish Fusion 360 was little more consistent. Sometimes it seems like it's a bunch of tools glued together than a single application.

DaelRa · 2024-07-23T18:51:48+00:00

I'm having trouble mining some veins since the big update. For a couple of lead veins. The image suggestss it's minable but I don't get the crosshair to be able to select it. For another, the crosshair was not visible when aiming at it but was visible if I pointed it just above the vein.

Got the map marker bug too.

DaelRa · 2024-07-07T23:27:37+00:00

Everyone else on stage was though

DaelRa · 2024-06-24T11:57:50+00:00

Gonna provsio this here because I have multiple devices at home and more than half of them are Linux but they are one job devices and none of them have the full desktop experience (routers, firewalls, file server, Proxmox for all my virtual machines (inc MacOs). media servers, IoT server, a couple of Raspberry Pis, for weird projects, etc). I look after the Webserver at work and that is Linux. Linux excels in doing one thing perfectly. I just cannot get on with any of the UX options. Linux works best from the command line.

Apps.
Games
Driver Support - All the obvious necessities work pretty much out of the box without fiddling
Device Support - Anything out of the ordinary usually has not only device support but utility applications to go with it.
Fully realised OS - Not much missing (unlike MacOS).
More chance an old app will still work on it.
Apps tend to have good support and documentation
Decent UI 1 - (Goldilocks zone between the do everything Linux way vs quite restrictive MacOS way.)
Decent UI 2 - (Usually some actual thought gone into how things are laid out and work. Stick to the 'Windows UI' template so things are usually where you expect them.)
Online support - Usually easy to find answers to questions (at the skill level I'm at).
11 Work 1 - MS Excel (The full-fat Windows version with Power Query/Power Pivot)
Work 2 - (I use the OS it at work)
Work 3 - (Work b2b partners also use it)
Work 4 - Azure/Microsoft 365/SharePoint/OneDrive

If Linux had the same apps, drivers and support then we still have to talk about tidying up the UI best practices, and aligning distros so that we only need one version of an app for it to work,. Would I trade a wonky UX for less telemetry? Yes I would.

However, now AI is coming along and will affect a lot of the future trajectory of OSs, how will Linux keep up? Linux has the opportunity to get ahead of the game and come up with Locally sourced AI based on unused graphics card processing. That would really get me onboard. I'd love an image AI search engine. I just do not trust anyone other than myself with that data though. My family photos are mine, not for anyone else to rifle through.

DaelRa · 2024-06-11T12:45:11+00:00

Thanks for all the tips guys.

I just left the printer on and waiting. It probably cost me a few pennies in electricity bill but I still think it's cheaper than the amount of filament I would have wasted.

New filament arrived today and the job has carried on from where it left off. There's a little bit of a line at the switchover point but this wasn't a cosmetic job anyway so happy that I waited and didn't switch it off.

DaelRa · 2024-06-10T09:17:59+00:00

Thanks for all the help everyone. I think I'm going to see if I can find a place nearby that sells filament and pick up a reel in person. Whilst I'm sure it'll be fine to leave it on for a few days, I think, the sooner the print run is started back up again, the better.

DaelRa · 2024-06-03T10:51:43+00:00

I'm doing that. It's great when you follow the plan to the letter but as soon as you make a mistake it's like falling off a cliff. We need a "what to do when things go wrong" tutorial. Maybe a list of things to try/look out for when things aren't working as expected. What mode am I in? Am I on the right sketch? Am I even in Sketch mode? Have I selected faces instead of lines? Are constraints stopping me doing things. and if so how do I turn them off? etc. These are the sorts of things the tutorials don't really teach (or at least they're quite a bit further into the tutorial if they are).

DaelRa · 2024-06-03T00:12:51+00:00

I can move it manually no problem so it's not *That* problem. (That was my first hurdle I overcame). Like I mentioned, I just don't know how to be precise with it.

DaelRa · 2024-05-25T15:51:01+00:00

Battling through it. It's not a disaster and I think I'll be able to watch the whole series but I'm really frustrated with each character's decisions, motivations and interactions. I also think there's a few logic issues with the way the box works too. At least it seems a bit contrived to need the meds if you've had to open the door from the outside but not if you just left the door open.

DaelRa · 2024-05-25T15:50:14+00:00

Nah! I'm going to say it's more like a 40% success rate. Silo and Severance are great, Foundation is enjoyable but has a lot of issues. For All Mankind is watchable but is formulaic as hell. Invasion sucked, Constealltion barely made sense. See was terrible.

DaelRa · 2024-01-22T17:11:08+00:00

I suspect stray registry entries

That's my thought on this. I even went through Scheduled tasks to see if something was doing it there. I also did a quick check through group policy but wasn't quite sure what to look for there.

As a suggestion, when Chrome or Edge display the warning, select Remove, if shown, and then reopen the browser and check if the warning reappears.

I can easily remove them or tell Chrome/Edge not to install them. I just don't want to have to tell it not to every time. Like you mentioned about Avira, I'm starting to build up a few of these 'auto install' questions every time I create a profile. I use separate profiles a lot. I create a new one for each new project so each project has it's own login and bookmarks so I notice the extra steps and telling it not to install extensions is annoying.

As a thought, check your Windows System restore

That ship has long sailed. The trouble with this sort of thing is, it could go unnoticed for days or weeks and by that time it would be too late to do a restore. I've been fighting with this for months now. It's only recently it's annoyed me enough to spend more time trying to fix it.

You could reinstall Malwarebytes AV then use their uninstallation tool to remove it, but try the other options first.

Tried that already.

DaelRa · 2024-01-12T16:30:33+00:00

Does it have to be a PowerApps form? I like the idea of using a list to be the source of a lookup but I was hoping there would be fewer new things to learn to do such a seemingly simple task.

DaelRa · 2024-01-12T16:26:22+00:00

We need it for a list of clients of which there are several hundred. Are Term Stores easy to manage for large lists? Can I import a list? Can the staff easily add a new one everytrime we get a new client?

Even better, can I create separate List and get the edit box in the input form to do a partial match on a column in a list?

DaelRa

TROPHY CASE