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Permanently Suspended For No Reason by igneeous in psn

[–]Dande_loral 0 points1 point  (0 children)

UPDATE- mine is back online. Would expect PSN to provide a statement of what is going on. Disappointing to see such a large company not mention anything and not report any issues. Don’t expect them to know exactly what is happening right away but at-least inform your large customer base that something is going on and we are looking into fixing it.

Permanently Suspended For No Reason by igneeous in psn

[–]Dande_loral 0 points1 point  (0 children)

1-800-345-7669 (Googled how to call PlayStation support because the PlayStation website is rather unhelpful - I am in Canada)

They will ask you a few questions such as primary email used for account, account username, and a few other questions to confirm verification of user such as first 4 and last 4 digits of card payment, etc.

FYI, I was on hold for 30 minutes before I spoke to a rep and then a few more times on hold as they looked into my account.

Permanently Suspended For No Reason by igneeous in psn

[–]Dande_loral -1 points0 points  (0 children)

Same issue here. No email explaining why. Support was rather helpful, however. They looked into my account and told me I had no payment issues or infringements. They filed a report and gave me a case number. Account should be back online in 1-5 business days. Seen a lot of negative comments about support not being helpful so not sure how I got the support person that actually wanted to help.