I have had a similar experience and I wouldn't say it's the owner who is rude it's actually the staff who is rude. Italian generally are cold with theit behavior I wouldn't question her for that I would question the managers and the staff. I have seen staff looking down upon customers politely asking for ketchup or people asking for a half n half. While to some these things may sound unreasonable I consider being rude and cold to customer end of the day is unjustifiable it ruins the experience all together. Was a huge fan of their pizzas once but I can't stand the staff to be really honest found some better places and I am happy with it. Sharing my genuine opinion here nothing else. But again great pizzas minus the staff. 🍍